The Hail Group

"Thank you so much for working on our car. Special shout out to Logan for helping us till the end ! Trey was awesome helping me get my rental car. If y’all need any quotes or work done call them. Highly recommend.!"

"I met the staff of the Hail Group shortly after the hailstorm on February 11th. I was a bit skeptical with them making door to dor house calls, but after talking with them about what they offer in the time frame they would get the truck in and out, I decided to let them do the work on my truck. After bringing it to the shop, they took about an hour and a half to do the initial look over of my truck to detect all the dents. Between 400 to 600 were found. After having that done and getting things squared away with my insurance company, we scheduled the time to get the truck in. From drop off until my truck was completed it was 2 days. I honestly was very surprised and satisfied with the work done on the truck. Logan, the tech I was working with went over everything that was done and made sure I was satisfied with the work upon completion. If I wasn't they would have scheduled time at a not so later date to complete the tasks. I do wanna say Thank You to the staff at the Hail Group for your professional attitude, taking care of my truck, doing professional work, and keeping it within a timely manner. I highly recommend you. David"

"Trey & Logan were very helpful to any & all questions I had. The team worked really fast to get all the repairs done. Customer service is great, highly recommend! They had my car looking new!"

"BEWARE! This is a long one please read if you are thinking of taking your vehicle here. This is a pop up shop and it shows. They follow the storms to capitalize on your loss. Read the fine print. They force you to sign a contract at drop off that they can charge you an astronomical “storage” fee on top of more if you decide to pull your car before repairs are done. (This should have been a BIG red flag) Took OVER 2 mo to get my brand new 2023 car “completed”. I had to constantly check them. They told us they would send progress and update photos and i never received a single photo. All the “updates” i got after calling several times were vague at best. They lied to me several times. If you have to inquire or want to get an update be prepared to call everyday or leave messages constantly just to deal with “new people on the phones” that will give you the run around. Every time they told me they would ask and get back to me they never once did. I had to keep calling back. They were rude, cut me off and talked over me on nearly every occurrence. They claimed to have called my insurance for 5 days for the estimate because they “don’t keep any record” (from the review/walk through with the ins adjuster visit) They refused to give an update and blamed me or insurance for delaying when they couldn’t check their inbox. I was told they were waiting on confirmation of payment up until my car was “ready” when they were paid nearly in full on week 2 confirmed by my insurance and one person on their team but it was never actually documented on their end so they kept using it as an excuse. They claimed to have “started repairs” several times. New cars have apps and I could see the last time my car was moved or even started. It hadn’t been moved from the lot for over 2 weeks or even turned on. They lied and someone in the office even tried to tell me they take apart cars in the dirt satellite lot. Maybe they do considering the inside of my car seats were covered in dirt. My husband drove by the lot one day to look and there was what appeared to be old carpet on the top of my car. They will try to repair things that they are being paid to REPLACE just to put extra money in their pockets. They told me they won’t be replacing my hood bc it is “too far back ordered, and they don’t have time”. This resulted in my best option being that they did a rough job on my hood that now flexes way more than it should and not to mention they ripped up the cardboard liner under the hood and left trim pieces disassembled under the hood. should have took it back but it would be more of a headache to take it back to them. I just needed my car out of there. I’d rather pay out of pocket to someone that knows what they are doing and won’t cause more damage. They have zero quality control. When i was told my car was done at week 8, it was parked in the back covered in dirt and still had many dents in the hood roof doors and had NEW scratches on the doors hood and side pannel! Also had scratches on the roof exactly where the carpet/mystery material was. It was in worse condition than when i brought it in. It took another week for them to fix things that were not done and new damages. I have heard bad experiences from several others including 3 people that were outside the office that day that were in a very similar situation. If you physically show up and demand answers then and only then will they start providing answers and actually work on it. We planned on using them for multiple vehicles, but we definitely will not be. I was promised a touch up paint pen but it’s been over a month and still no word. I won’t hold my breath and just go to the dealer since I’d rather pay them then continue to try to deal with this company. Do yourself a favor and avoid this place and their atrocious customer service and work. I’ve never had such a horrendous experience."

"I have to say, is that not many repair shops will own their mistakes. But Josh came through to make things right. I appreciate everything they did for me, especially Logan, whom I believe is an asset to this company. Communication was the key to me. Some things were out of his control, which I understood, and he relayed all updates through phone calls. A BIG Thank you, Logan. Overall, I'm satisfied with the work that was done to my truck due to hail damage."