Five Star Hail

"I have only great things to say about Five Star Hail! They took great care to ensure that the hail repairs to my car were done to the best standard and have a wonderful family atmosphere. It is clear that they believe in quality customer service and doing the right thing. I highly recommend!!!"

"Staff was nice and patient, that was the good, the bad was they kept my vehicle for 3 weeks for about a days worth of work, they made me wait for the insurance claim to approve an adjustment for hail damage to parts of the vehicle that 5 Star was not even going to be repairing, they could have gotten my vehicle done and billed my insurance so I could get my vehicle back a month earlier. Also there was a price adjustment for the portion they did that was not approved by me or explained, the best I can tell it would cost 1600$ to get a new windshield and paint less dent repair on 4 jeep doors, can’t say I would pay them 250$ per door if it weren’t the insurance paying for it, I guess when all the shops are so overbooked people can charge whatever they want. My main complaint is them having my vehicle for 3 weeks to do a day of work. Just disrespectful of my time. Like I said, why not do the work that they knew they were doing before the insurance claims on other stuff? Best I can tell they figured while they were raising the price on other stuff they weren’t doing, they might as well get put the stuff they were doing in for another 400$. I went without my vehicle for 3 weeks because they wanted more money they never explained a need for. By the way I also waited 2 weeks just to be able to bring it in on an appointment, Why? I have no idea since they just did the windshield and then it sat for almost a month. I would use them again, but it would be as a absolute last resort. If I couldn’t get my vehicle into any other shop, I feel like the price increase for the work they did was on justified and unexplained. To me that is unethical, regardless of where the money is coming from, and knowing that somebody else is paying for the repairs."

"Very impressive service. This shop cares about their customers! They went above and beyond and exceeded our expectations with the quality of work they provided. The hail damage on our 2018 Subaru Outback was pretty dramatic. We waited for months to be accommodated by a different shop. We ended up bringing our vehicle here and it was fixed within a few weeks. Looks like brand new. Clear communication from the shop. They also communicated with Progressive without us having to deal with it, and even provided a free of charge loaner that our insurance didn’t cover. Highly recommend!"

"Jake and his staff were great to work with. They offered a loaner car till my repairs were complete, and after repairing the hail damage, they washed and waxed my car. My car looks amazing! Thank you for exceeding my expectations!"

"Above and beyond! Took my badly damaged 4-Runner and made it look new after the June 2023 hailstorm. Seamless, fast, and works great with insurance companies. Highly recommended."