Caliber Collision 708 Nichols Boulevard, Colorado Springs, CO 80907

"TLDR: Awful communication and customer service. Do not trust "quality check", pieces were missing from my vehicle. Overly long repair time with weak excuses given for delays. Terrible experience with this shop. I brought my vehicle in to have it's front bumper replaced. I had an initial appointment scheduled and the day before I was supposed to drop it off I got a call saying they had overbooked themselves and needed to push me out an entire month. No other shops in town had availability for a last minute appointment so I was forced to wait. When I finally brought the vehicle back I was told there was no structural damage to the frame of the car so it should be a pretty straight forward fix. Four days later I get a call saying the needed parts were on backorder and wouldn't be available for another month. I don't understand why it took so long to tell me this but, when I found out, I told them that I would like to pick the vehicle up while we waited for parts to arrive as it was still perfectly drivable and I was paying for rental cars out-of-pocket during this process. They said that was fine but that they wanted to quickly patch up a few things first just to help prevent rust/corrosion in the meantime. Those "quick" patchups took another three days (not including the weekend that it was left there for) and, when I was ready to come get the car, I get a call saying that the parts had arrived early and they could start working on it. Sounded great at the time so I said they could keep the car and go ahead with the repairs. To keep things short, I was told four different times that things were moving along and the vehicle should be ready soon. Every time this happened and it came close to picking up the vehicle, I was told the vendor had sent the wrong part, something else needed parts that hadn't been ordered or something similar. Each time it added several more days to the repairs and cost me more money in rental cars. When the vehicle was finally ready the shop had had it for nearly 5 weeks and cost me almost $3,000 in rental cars. The GM came out to do the walk around of my car when I came to pick it up and, when I told him of my frustrations with the repairs, he told me that it "was just how the auto repair industry worked". He also told me that the car had gone through "quality inspection" and asked me how everything looked. The front passenger side cowl trim (piece that sits between the windshield and hood and prevents dirt/debris from falling into the engine bay) was totally missing. I pointed that out to him and he apologized and said they must have forgotten it in the back and he would go get it. Came back out and popped it in and I didn't think more of it at the time. When I got home I decided to take a closer look at the vehicle as my trust in them was pretty low at this point. I found that the cowl trim piece he had put on was either the wrong piece or it had been damaged/torn when it was removed during repairs because it did not fit right and still left a large gap to the engine bay below. I also found that a clip was missing from the wheel well cover on the drivers side which left it loose. Finally I found that the jeep 4x4 badge on the passenger side of the car had been completely knocked off/removed! I found it sitting in the trunk of the car. They never mentioned anything about this happening during the entire time they had the vehicle (this badge was also not on any part of the car that needed repairs). Admittedly these are all fairly small, simple, and cheep fixes but after they had the car for so long, constantly delayed repairs over and over again costing me thousands of dollars, and claimed the car had been "quality" inspected, I think these mistakes are utterly ridiculous. Truly a horrendous experience with Caliber Collision."

"We waited a month to bring our truck in, and our appointment was set for 11am today. I washed my truck and grabbed my stuff out just like they asked. I called ***20 minutes*** before my appointment to double-check that they wanted everything out of my truck before I took it in. I asked the receptionist and she proceeded to tell me that they needed to reschedule to April and "that's why we're reaching out". They NEVER reached out!!! I do understand that they lost a few technicians and that they were understaffed and needed to reschedule. If they had called even the day before, or even at 7:30am when they first opened today, I would've been completely understanding. *I* had called *them* before my appointment, just to be sure I had done everything they asked. What the hell was going happen if I hadn't called and went straight in for my appointment, which again was in **20 MINUTES**. I just love having my time and money wasted (for a car wash they asked for). I'm finding a different place to take my truck because this is ridiculous."

"This is the second time that I have gone to Caliber Collision for repair due to an accident. Both times at two different shops. The service was excellent! They greeted me immediately upon arrival. They explained everything to me answering any questions I had in terms I could understand. The repair time was quick and they kept me informed every day with what was happening. The final job looked extremely nice!! They also nicely spruced up the inside, which was an added, plus! I would most definitely recommend Caliber Collision on Garden of the Gods and the Nichols Blvd locations in Colorado Springs. I also had some non-Insurance work done, and the price was very reasonable and the work was also excellent and done in conjunction with the accident repair."

"One of, if not, the best car repair I've ever experienced! All of the staff was wonderful, especially Phillip... Keeping me constantly updated on the status of my repair, and working to accommodate my schedule. I would recommend this shop to anyone, and everyone that I know!"

"Blake's team was professional and courteous. They kept me informed while waiting on parts and did an expert job to fix my car after it was hit by another driver. Blake thoroughly inspected the car with me and they had washed it prior to pickup. Great service all the way around!"