Best Western Transmission 6157 North Academy Boulevard, Colorado Springs, CO 80918

"Ron is one of the most honest guys in the business. I had a diagnostic done he was completely up front with me, and gave me a ton of his professional advice that really helped me make the best decision with my vehicle. I would 100% recommend this shop, and they have my lifelong business. A sincere thank you to Ron and all of his assistance!"

"BWT was fantastic to work with. I have been back to them with two of my cars now and received quick, knowledgeable services both times. They took each situation and put the costs to me as a focus as I had asked. They helped me to make longer term plans and make me feel very comfortable that they will be giving me sound advice, and not just looking to sell me on something."

"Did incredible work fixing my 2013 Nissan Altima! All the staff are super nice and friendly and straight forward and honest with the amount of work they take on and how long incoming customers can expect to wait. I have had no problems since picking up my vehicle and it runs like brand new, which is a huge relief after I spent months messing with it and not making any progress. They really know their stuff and are patient and willing to teach you everything you need to know to keep an eye on things!"

"Absolutely the worst experience! I unfortunately took my car there, asked upfront if I was going to be informed of ANY costs before they touched my car, they told me they would do so; however, they didn't. I talked to employees MULTIPLE times and was NEVER informed of any fees. As soon as I decided that I was not going to do any repairs with them since they gave me a very expensive quote, then they decided to inform me that I had to pay a fee to pick up my car. They pretty much kept my car HOSTAGE till I paid. Terrible customer service. Terrible tactics to get money from customers. To be clear: I WAS NEVER COMMUNICATED OF ANY FEES UPFRONT. Even though I asked about that. If there are fees to just LOOK at the car that MUST be communicated to the client UPFRONT. Awful experience. I hope you do your research before going there. Having transmission issues is stressful enough without having to deal with this type of "service.""

"I've owned and worked on my own vehicles almost exclusively, knowing my 4l60e needed some serious TLC that I just didn't have time to provide- I reached out with some serious apprehension because I don't let other people mess with my vehicles. That was put that to ease pretty quickly as they are knowledgeable and communicate clearly. They kept me informed every step of the way, didn't move forward with repairs until I green-lit the project, and it looks like they provide a pretty decent warranty for the price point, will know for certain after break-in mileage. Also the turnaround on my transmission rebuild was quick! Currently on my break-in miles, but so far so good."