Jiffy Lube

"Excellent customer service from the manager and other technicians! They were very professional and did a great job on my car! I will return to this location in the future!"

"The crew got me in real quick, and did a good job. They were all friendly and professional. They had an IT problem that prevented me from getting a receipt. They said they would email it to me but I'm still looking for it. And the only other issue was that they did not clear the indicator that car needed service. I had to return to have that done. These are hard-working guys and girls so I'm sure I'll go back again."

"The technicians at Jiffy Lube were very professional and courteous. I was in and out of there with a full oil change service and filter. Change in about 20 minutes. Establishment was clean and comfortable. They walked me through everything they had worked on in my car before I left. Very thorough service."

"Friendly service from greeting to ending. Clean wait area. Left my hood up and showed me my tipped off fluids. Dealt with an obnoxious customer who wanted a free Uber check while I was there (which actually costs $40) and even though the customer got agitated that they wouldn't do it for free, and dropped plenty of F-bombs, he (the manager) remained calm and eventually the customer calmed down. My car is running smoothly. The manager also let me know they top off the fluids they filled in the interim until your next full oil change for free, so that's a nice bonus! I appreciate that they are open until 7:00pm, too!"

"We received a coupon by today by email and my wife’s car needed an oil change and she had been to the facility here in Monument before so I took it in. I walked into the lobby and about 10 minutes later someone walked in and asked if I needed anything. I said yes, an oil change and he instructed me to pull the car up and they would get on it. He asked if I had been in before and I said it was my wife’s car so he said he would look it up. At no time did he ask or offer any options other than how the wiper blades were. About 20 minutes in he suggested a brake flush and he said it’s normally $180 but he would do for $100. He showed me the reservoir and said the fluid was old based on color and no service had been done before according to car fax. I travel for work now, but having previously been an auto dealer myself, I tend to be more trustworthy of the process than most. This is the first and only time we discussed anything about costs or what they were doing. Prior to any service being done I think is appropriate to discuss the oil change options, which is why I was there, and ask if the customer if they have any coupons or other concerns. It was standard practice at my dealership and I believe should be at any service facility. When the service was complete he stated to cash out the ticket. This is the first time I saw what we were being charged… the oil change was $60.99 but there was a $27.99 up charge for “high mileage oil treatment” which was explained as the synthetic oil ??? The $100 brake flush was $109.99. When I showed him the coupon we received earlier that day, he said that wouldn’t work but he would give me the Groupon discount of $27. Have no idea how this is even possible. The cost of services is not my concern, but I would caution everyone who visits this facility to make sure to ask for a disclosure of the price of service before they begin. As for the ownership or management of the company I would strongly suggest you adopt this practice to maintain loyalty to and satisfaction. This facility is convenient and the service was timely, but unfortunately I cannot recommend it and will not be back."