Christian Brothers Automotive Monument

"I had an appointment for 1:00PM because the headlights were out on my 2011 Subaru Legacy - was hoping to get them fixed before the sun went down. They didn't look at my vehicle until after the sun went down several hours later. They charged me $170 for diagnostics and told me they couldn't figure out why my bulbs kept going out and it would probably happen again. They charged me over $400 in total for the diagnostics and to change the bulbs. I would have preferred to get a second opinion but they waited until dark so I had no choice but to let them do it. I had my car at another mechanic for another service and he was able to identify the issue as a faulty connector within 20 minutes of my appointment and also pointed out that Christian Brothers had incorrectly re-assembled my headlight and damaged the wiring so it was exposed."

"You pay extra at Christian Brothers, but figure it's worth it because of their long warranty. How ever when work they performed fails you get a lot of excuses, "it was probably this... There's really no way to tell... It could possibly have been caused by... Etc." The end result is no warranty relief and you paying full Christian Brothers price again. It's better to just go to a cheaper mechanic and know that after 60 - 90 days you're on your own. I'll not be taking any of my vehicles back."

"Christian Brothers Automotive goes above and beyond. After moving from out of state, I needed to find a mechanic and everyone knows finding one you can trust is nearly impossible. I first visited Christian Brothers because they were close to our new home, but I am so so glad I did. Not only have they been super kind and affordable, they are also super accommodating. I can't recommend them enough."

"I've had a good experience with this shop in the past, but the last two repairs have been unreasonably expensive. I had transmission fluid service done on my truck. The estimate was well beyond any reasonable estimate. Fortunately, with negotiation, they gave me a discount that brought the cost down to the top of the estimate range. More recently I needed to have a windshield wiper motor replaced. The diagnostic was worth it, but the repair estimate was unreasonable. The estimate was about $770. They wanted to charge me $547 for the wiper motor. The average cost for this part is between $130 and $190. I verified that we were looking at the same Motorcraft part number. When I confronted them about the exorbitant markup, the response was "We have to make money." Without any possibility of negotiation, I bought the motor and did the repair myself. By the way, I also called Black Forest Auto Repair and their estimate was more than $300 less and in the normal range. Unfortunately, Christian Brothers has lost my business due to price gouging."

"I have never been and was going to give them my business. I called on Friday October 13th to make an appointment to get my oil changed and was told my appointment was for Wednesday at noon. I showed up today at 1155. I was told that my appointment was for last Wednesday at noon. I asked how my appointment could have been 2 days before I even called. They asked if I received a text confirmation which I again said how could I receive one if my appointment was made before I even called. I wasn’t provided a name when I arrived so not sure who I talked to but was flat out told that they couldn’t get me in today. I was also informed that I couldn’t wait with my vehicle that I would have to drop it off which is not convenient since I have my grandson during the day and not able to come back for it. I was going to give them my business but after my encounter today I will go somewhere else where I know I am provided the best customer service and my business is valued. ****** Update After Kyle had responded to my review above asking for my contact information, I responded back to him last Monday and still have not heard anything back. Once again proves they don’t value how they treat customers"