Import Auto Technicians 2265 La Montana Way, Colorado Springs, CO 80918

"Using my wife's account to speak on the great experience that I had with Import Auto Technicians! I worked mostly with Jesse, and she did a great job in communicating throughout the entire process and keeping me informed about what needed to be done and why. Gena was also very helpful and Glen, the technician, also did a wonderful job! If you want professionalism, clarity, honesty and hardworking people taking care of your vehicle, go to Import Auto Technicians! 10 Stars!"

"I’m thankful to have found a trustworthy shop that really cares about its clients. Jessie and the team have demonstrated again and again that they will do everything they can to help and are fair in what they charge for the work. They have earned all of my auto maintenance and repair business!"

"Never had service done here, but I called for information on service. The person I spoke with was very upfront and honest. They did not do any service for me because it would have taken way too long because of backlogged issues, but they would have saved me money if I didn't need my car back right away."

"I decided to take my car to this shop nearly 40 miles away since there is not a trusted import shop near me. I scheduled an appointment for a 4 wheel alignment that they said they would be able complete, but when I arrived the tech said they didn't have the software to calibrate systems correctly. I was also initially quoted $600 for rear brake replacement over the phone only to get an estimate on paper for over $1000. Receptionist was very nice, but didn't seem to have adequate knowledge when discussing my vehicle. Would have been more helpful to verify quotes and scope of work before I drove to appointment for nothing."

"55 days and didn't complete what I asked and 0 call backs after promising to 4 or 5 times. They also managed to break my powered mirror by somehow ripping the mirror from the electronics. When I brought the car in, I specifically asked for 3 things. 1: install lower dashboard. 2: rotate tires as specified. 3: drop transmission to change real main seal and so I could inspect the clutch and clutch fork. Instead of the rotation, they tried sell me new tires, citing "unsafe tread". We walked out there together and saw the tread was clearly above wear lines. Please note, my car has about 1.5° of negative camber on it, so the inside and outside of the tires wear independently, thus the special rotation I asked for. For some reason, they were diagnosing my clutch hydrolics and it sounded like trying to install new parts. I didn't ask for that. I already knew something was up with the clutch fork (and told them about it) not the hydrolics and I needed a new rear main seal anyway. So, I simply wanted the transmission dropped to so I could see what's going on. I have done this myself in the past and it's less than a 4hr job on jack stands with hand tools, not sure why it was too much for them to handle. Over the 55 days, I called in every week to ask for an update usually hearing some excuse about some difficulty or during the first month they hadn't started on it yet. At that point I had enough, so I came in and asked them to stop work and I'll take it home where I'll do it myself. To their credit, they did install the lower dashboard and were polite when talking with me. Overall I was very dissatisfied and won't be a returning customer. If they'd like to call back for once and reimburse for a junkyard mirror I'll be happy to update my review."