Peak Kia Colorado Springs Service Center

"Fixed up my car fast, very friendly and helpful"

"Ricardo, Johnny and the Peak team are great. Best customer service. After a year of stress with an insurance claim hour story at a body shop, they repaired our Sorrento to its full functioning pre claim condition. Thankful for their help. Highly recommend this dealership."

"4 month old Kia Niro - engine light and hybrid warning light came on. Called for an appointment and they are booked out for a month. Will update once I finally get in and get service. Doesn't do any good to have a warranty when you can't get in to get it fixed."

"We were left stranded 1000 miles from home by our Telluride that we had just purchased 1 week prior as Certified Pre-Owned (Long Story, we did not purchase it from Peak Kia). It was the middle of the night on Saturday. We had to tow it in and drop it off after-hours. The after hours drop box was easily accessible and the area was well lit. First thing Monday morning they were able to diagnose it to be a bad battery and we got it resolved with minimal delay. We were back back on the road home by Monday afternoon. The unfortunate part is that the dealership refused to cover the repair under any sort of warranty. Yes, of course the battery is a wear item and they go bad all the time. But we purchased this car as CPO and there is a very detailed inspection checklist they must follow. People buy CPO cars specifically so they don’t get stuck in this exact situation. Testing the battery is one item they must check for it to qualify as a CPO car. There is no way that the battery had gone bad in one week, so this car had a bad battery when we bought it. I would have liked to see Peak Kia network with the Kia dealership that we purchased the car from to come up with a solution but that wasn’t something they were willing to do. We had already missed one days work and needed to get back home so we had no choice but to pay up. Overall, I’m 50/50 on this. I’m happy they were able to see us so quickly and get us back on the road but I wish they would have done more to try to get the repair taken care of by our home dealership or CPO warranty."

"I’ve normally had great experiences having my car serviced at Peak Kia. However, I ran into a few issues with my recent service - I needed a complete engine replacement under warranty due to a manufacturing issue. While I didn’t pay a penny out of pocket and they had it done much quicker than I had expected, the beginning of the process was difficult with taking nearly a week to diagnose the issue and approve a rental car for me. I missed a decent amount of work and school because of this. If they would have been able to get me into a vehicle sooner, things would have been so much easier."