Firestone Complete Auto Care 4535 Tower Road, Denver, CO 80249

"I had an unexpected emergency. Tire was flat. Blanca set up my tire check immediately. All tires checked before asking. Tires recommendations were made. They were appropriate and appreciated. My time was valued and I was on my way in about an hour. Excellent since I had no appointment. Pricing was fair and overall this was a great place. I would recommend Firestone on Tower due to my experience anytime. Great service !!!"

"I brought my car in for same day service at about 9:45 AM. I was told it would be ready about 2:00 or 2:30. It needed a single tire replaced, a standard oil change and two headlight replacements. I called the store at 5:30, and they told me they were just finishing up. I go to pick up the car, get my keys and as I'm pulling it off I notice I have no headlights. The service writer came out and took a look, then informed me that they forgot to put them in. I ended up waiting another 40 minutes for them to be installed. All told it took 9 hours to get my car back. The only reason this rating is not a one is because the manager was polite, respectful and removed the charge for the headlight installation."

"Blanca and Manny are my Angels in Disguise This will BE the ONLY Auto Store that I take my Family car to. My Husband, Granddaughter and Myself took are car to this business yesterday. Mr. Blanca greeted us with a big beautiful smile and made us feel right at home. Him and Mr. Manny were the Only two there and they worked their Real Men Magic. They were very Respectful, Knowledgeable and Professional. We were used to taking our car to the dealership and you would be surprised at the bad attitudes that we have had to put up with in the past. I love this business because these Real Men did NOT take advantage of me because I'm a woman. My Husband is disabled so, the things He used to do I now have to do. Thank you Mr. Blanca and Mr. Manny for Your Awesome Service. My Family and I really appreciate you both. Peace and Blessings to you and yours, always. D. Parker and Family"

"I had work done at a different location. The work was not up to speed, and had caused a safety issue. This was the closest fire stone. Despite the time sensitive nature and safety issue, I was told it would be at least two hours before they would even look at my car. The manager is incredibly dense not make up with her. She will push you on hold for 10 minutes or more, and then tell you she can’t help you. She has no care for the brand. Another store caused a safety issue she would not even prioritize looking at that safety issue. Anytime the poor customer service is brought up, she blames her technicians. Every time, “we don’t have enough technicians.” I have to say the issue is not the technicians, but the management. The management is clearly incompetent, and cannot retain employees."

"We have been getting our 3 cars serviced here for almost three years now. I usually book online a few days in advance and wait for my appointment to be confirmed. From what I can see they are extremely busy. I always drop off my car in the morning and pick it up later that afternoon. I’ve never had any issues with them. Blanca and the service manager have always been great to work with. Thank you guys for always taking good care of us."