Barbee's Freeway Ford, Inc. Parts

"Awful experience with Ben Vigil and the other sales reps at this dealership. They don't communicate and they don't care what you're looking for in a vehicle. I was directed to this dealership by the Ford website after building a truck online. I received an email from Ben Vigil who mentioned the chip shortage but that he could look at what options were available or we could order a truck for the future. I responded saying, "send me what you have." No response. I emailed again following up. No response. I called the dealership saying I didn't want to work with Ben anymore but to send me the trucks that were available. The new sales rep said, "he probably didn't reply because we don't get the type of truck you want very often." Ok, then write that in the email and let me know?! The new rep said he would text me his personal number for better communication. He didn't. I called again and spoke with Ben and he mixed me up with another customer telling me, "aren't you supposed to come in today to look at the car?" Once he got his life sorted out and figured out who he was actually talking to he claimed he never got the emails. I then received a text message asking if I was still interested because they have two used platinum trucks that meet my criteria... Except I explicitly stated that I wanted a new Lariat. The truck I'm going to buy is $80k-$90k. That's a big commission check and they don't deserve a dime of it. This dealership is unprofessional, terrible at communication and doesn't listen to the customer needs (or care). Consider shopping elsewhere."

"Rafael was very helpful, did not try to upsell me. He was patient listened to what I share in a vehicle and help me me make an even better purchase. Perfect service!"

"Smooth and Satisfying Ford Car Buying Experience. I recently purchased a Ford vehicle, and I'm thrilled with the entire experience. I worked with Ben Vigil at the Ford dealership and he was friendly, knowledgeable and made the process seamless. He took the time to understand my needs, provide transparent pricing and help me find the perfect car within my budget. The test drive was enjoyable and the paperwork was quick and efficient. I highly recommend Ford for anyone in the market for a new car - but be sure to ask for Ben Vigil for the best car buying experience."

"I have referred a handful of family members to work with Ben Vigil. He is very professional and informative and has such a kind, and friendly demeanor. He genuinely cares about each client he works with. I highly recommend working with him!"

"I am writing to express my deep dissatisfaction and frustration with the recent experience I had at your establishment. I visited your Ford facility with concerns about my vehicle, and the encounter with your management left me utterly disappointed. Not only did I receive the worst customer service, but the way I was treated in front of other customers was beyond humiliating. It felt as if I was being regarded as less than human, and the lack of empathy from your management was shocking. The entire ordeal left me feeling abandoned and kicked to the curb, with no resolution to my concerns. The experience has left me with a sense of being robbed, betrayed, and swindled. Such treatment is unacceptable, and I would not wish this upon even my worst enemy. I strongly advise others to avoid your establishment, as the level of customer service demonstrated was far below the standard of human decency. I hope you take this complaint seriously and take immediate steps to address the issues within your management and customer service practices."