Lithia Body & Paint of Des Moines

"I was so upset and infuriated when my 2022 X5 (which I have taken METICULOUS care of since buying it new) was vandalized and, control freak that I am, I dreaded having to leave it at the body shop for repairs. I needn't have worried, Lithia did a great job on the repairs, they delivered my vehicle back to me on time, on budget, and even cleaner than when I dropped it off."

"These people are amazing. I genuinely feel like they care about their customers and Jeff was very accommodating getting my vehicle taken care of and working around my screwed up schedule. Not only did they do a great job with the body work, they even went a step further and had my car cleaned inside and out for when I picked it up. I would highly recommend Lithia Body & Paint of Des Moines and will most certainly be taking my vehicle back in the future for any further body work."

"Asked for a estimate over 2 weeks ago. I've called in over 4 times since then to ask them for the estimate to be emailed to me and still no response. Obviously if they can't even get me a estimate... they can't do their job on such a simple task. I wouldn't recommend going here. Go down the road to Charles Ford or the BMW body shop. At least they won't waste your time."

"They did a good job on the car repair! It was done in a timely manner. The communication was a little bit of an issue, I pretty much had to call every single time to get any updates or information, even when they said that they will call me with the update. Not a big deal but still a definite area of improvement. Especially when every time I would get the "I was about to call you....""

"I took my car in June 14th and just now got it back july 11th. They told me it would take two weeks but actually took 4. I never got updates, I called and asked when it will be ready and they would say this Friday, and then when Friday comes it isn’t done. Again, they said Wednesday Thursday it would be done and it wasn’t. We never got a single phone call that there was a delay in the time it would be done. That’s not even the worst part, I just got it back today and about 2 miles later, I get a tire pressure sensor turned on. I park the car and find a NAIL in it. Before I dropped the car off I had 35 psi and brand new tires. After, I had 29 psi in the tire with the nail. Just completely shocked at how a body shop can do this. Disappointed, dissatisfied all of the above negatives. Very unprofessional of them to take 2 weeks more then expected without a call notifying me. Good luck if you bring your car here. Thanks.."