Firestone Complete Auto Care

"Busy but I was able to get an oil change done. It was a wait but we got it done. Word to the wise to the lady on her cellphone with a person yelling as we all could hear him. Her child got in trouble but I only know because she was on the phone with him as he yelled at her son. She's a shop manager I only know that because the discussion between her and the guy who took care of me were talking loud enough for me to hear. You guys do you not have an office so you can take personal calls and discuss things we don't need to hear? I suggest use it if you do. Very Friendly and helpful staff. Thank you for the free coffee on this cold day."

"Every time I come here it is due to my tires deflating and I have to cancel all plans for the day because even with an appointment I'm there between 1-3 hours at least for a single tire to get fixed due to me having a warrantywith them. They always leave my keys at the front and won't call me up to check out until 30mins to an hour and a half after my car is done. They also don't listen to me when I say I have things to do and need to get in and out so please stop checking everything in my car since i have a main mechanic that works on my car but especially when I'm only here for the warranty of the tires so they take even longer. I hate this company and the fact that I have to come in every couple months at most because they can't figure out how to properly fix my tires. They get to the point where I will check my tires and they are aired up perfect and the next day they are looking a little more flat (still the same or similar temp outside) and it has dropped 10-15psi. Once I'm able to afford a new set of tires I will be getting them from anyone but Firestone because I'm not spending my life revolving around if my tires are gonna hold air and where's the closest Firestone to take care of them."

"Blake handled this appointment extremely well. He is friendly, explains things thoroughly, and followed up with me to let me know how things were going. One of the best experiences I've had dealing with an auto repair shop."

"Had an inspection for a rental at 9am, got there before 9 and didn’t end up getting my inspection until 10:45. I had two appointments that I had to miss due to this inconvenience. Around noon, I was notified that the rental needed repair and had to wait another 2-3 hours for APPROVAL for repair. Been here almost 8 HOURS waiting for parts. Even had to end up calling in to work because my vehicle was put on a lift at 11am with nothing done to it. Terrible place. Disorganized, awful time management and they don’t give a damn about customers. Made an appointment for absolutely nothing, been here all day simply WAITING."

"I was changing the oil on my daughter's car last weekend. For whatever reason, the oil filter was over tightened, and I could not remove it. I called Firestone first thing Sunday morning, and scheduled for 2pm. Blake did an awesome job getting the mangled filter off. He was especially engaging, and I felt I was in good hands. Whoever answered the phone to make the appointment was also great. The Sunday hours were much appreciated, as I needed to get my daughter's car functional again by Monday morning. I live close to this location, and will be using them again in the future."