Goodyear Auto Service

"I had my tires balanced at this location and found that my car was stearing to the right (with driving only 30 miles in this car). I made another apointment as they said they would warrenty this service when I called and once I arrived at my apointment, they said I would have to pay out of pocket. The manager Justin was very rude and confrontational. I would NEVER go to this location. Very poor customer service."

"I’m not saying the staff was bad, because they weren’t. But I’m saying improvements could be made. The front desk person on 2/9 wasn’t too cordial. That seems like a key component of that position. Later, the person who called with the quote and suggestions didn’t have knowledge of the things being discussed. A key component of that job. My confidence lies in the management that has been consistent for a few years and with whom I am comfortable placing my trust."

"I rarely go through the effort of giving a review but felt like people need to be aware of how the Melody Dr. location operates when considering where to get your vehicle serviced. Justin and his team deserve a 5 star rating for providing the level of care they do to their customers… and if they can be rated higher for their honesty and integrity I would give them a 10. My Chrysler Pacifica wouldn’t start one morning and put my battery on a charger and seemed to hold a charge so I asked Justin - without an appointment - if he could squeeze me in to isolate the problem, told me to drop it off and see what he could do later that day. My feeling was that he would identify a bad alternator and I’d have to spend a mini fortune to fix it, so I took it in and left my car in his capable hands. Later that afternoon he called and said that his records showed since I’d purchased the battery last year and was showing still under warranty they went ahead and replaced it at no charge since everything else tested to be functioning well. I was prepared to not only pay for a new battery but to also deal with a hefty repair bill if it needed it but because of Justin’s integrity I paid nothing! Thank you Justin and his amazing & talented team for your hard work and honest business practices. You’ve restored my faith that there are still good people doing honest work! I am a customer for life"

"Justin, the manager, is a great guy. He’s honest, respectful and an overall nice guy. I’ve been going here for a couple of years and haven’t been disappointed. Their oil change prices are hard to beat, and they don’t try to oversell you on things you don’t need."