Pep Boys

"Called in advance and spoke with Shaini D. around 1:40pm. and asked if they had time to complete 2 new tire installs & including an alignment after tries were installed. Shaini D. said yes, they could get it done in 1 1/2 hours. They said they only had 1 car ahead on the alignment rack, and the bay was free to do the tires soon as we get there. We showed up around 5-7 minutes after the call and dropped it off, came back after 1 1/2 hrs and the rims were off and it wasnt worked, she said give it about 45 min, give or take and it should be done. We came back after another 1 1/2 hrs, and the car is outside the shop, so we figured it was done. Come to find out the alignment was never done. They said to leave the car overnight, and they'll do it in the morning. They also tried to say something was wrong with the shocks and suspension, not knowing we already had another mechanic look over the vehicle earlier that day. Then, when I said It only needed an alignment, I looked at it earlier, and they changed their story. Shaini D also said she would give us a veterans discount of 5% and never did. They also charged us for TPMS sensor work, and they never asked our permission to do so. Prior to coming in, they were all functioning fine. They also left the tire ditry and didn't put the valve stem covers back on. They should've been honest with us and said they didn't have the time to complete the job. They didn't have to lie and charge for work, not cleared with the customer. This is unacceptable, we planned our afternoon based on what she said, and now we have to take time off of work to get an alignment elsewhere. They wasted our time and lied. They need to refunt the TPMS sensor money and apologize for wasting our time."

"Horrible experience. I was told it'll be ready in an hour, waited 3. And they wanted to keep my car over night to finish the alignment. They charged me for TPMS and never asked if I wanted that done. My sensors were working fine when I brought it in. They should've communicated before replacing it and let me know. Plus, they didn't put my nice valve covers back on, and the new tires are super dirty. And they didn't add the military discount."

"Daniel the manager was super helpful. First he helped me resolve my issue within a one day as a walk in which was amazing. Second he helped me find out some additional issues and gave me some tips to help prevent what caused the issue. All around 5 stars for him and Mario for great work and customer service."

"We discovered that our car had a screw in one of the tires. It was just before closing time, but the staff at Pep Boys agreed to get us in. They were super friendly and helpful, getting the tire fixed in less than 30 minutes. I appreciated their willingness to help get our car back up and running. I would recommend this store to anyone looking for tires or other automotive needs."