Hometown Hero Appliance Repair: Des Moines
3940 Northwest Urbandale Drive, Urbandale, IA 50322
Location & Phone number
3940 NW Urbandale Dr, Urbandale, IA 50322, United States
About the Business
Hometown Hero Appliance Repair: Des Moines is a trusted appliance repair service located at 3940 Northwest Urbandale Drive in Urbandale, Iowa. Our team of skilled technicians are dedicated to providing top-notch repair services for all major household appliances. Whether your refrigerator is on the fritz or your washing machine is acting up, we are here to help. With our prompt and reliable service, we aim to be the hometown hero you can rely on for all your appliance repair needs in the Des Moines area. Contact us today to schedule an appointment.
Photos
Hours open
Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM
Saturday:
Closed
Sunday:
Closed
Reviews
"David was professional however their whole approach to pricing is shady at its best. When I called, I specifically asked for the service charge and repair pricing (minus whatever part it may be. The women on the phone explained multiple times that the service charge goes away if you do the repair with them. The costs do not stack (her words). When David gave me my prices (for the same guess work I supplied them over the phone on what 2 things it could be - literally didn't diagnose anything just wanted to throw parts at it, it was "one of these things". The total was adding up so I asked for a break down of parts and labor. He shared the break down with the service charge. I said, ok but that $130 goes away and it's xxx then? NOPE - he said he was just providing the more "transparent" pricing rather then doubling the labor rate. Needless to say my husband grabbed the guess work parts (the same day - David said he could get them "sometime this week") and the dishwasher was fixed in 10min. Definitely wasted $130 calling Hometown Hero. I don't have anyone to recommend, but I'd definitely steer clear of them!"
"The service Dillion provided was fast and professional. He was polite, informative, and friendly. I really appreciate the repair provided and will recommend Hometown Hero Appliance Repair. If I have any other appliance problems I will be sure to call."
"Absolutely the best experience with a repair person! Knowledgeable, great communication skills and fixed my washer fast. It is a great price and he took steps to make sure everything was clean when he left. He even put booties on when he came in the door."
"Alex and his trainee were amazing! Alex was super knowledgeable and very kind! He had awesome customer service skills. He knew exactly what was wrong with my dryer as soon as he heard it 30 seconds into his visit and had the dryer part replaced, up and running in less than an hour. Highly recommend!"
"Dillon was pleasant, on time and easy to work with. He quickly identified the issue and took care of the problem even though it was not a warranty issue. I appreciate him taking care of it and not involving me in dealing with the installer for reimbursement. He truly went above and beyond and delivered exceptional customer service."
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