United States Postal Service

"They Cancelled my passport appointment in first time without any reason two days ago but I walked in and figured out they did the passport work with their favor people. I don’t understand why they treated people in different ways."

"As others have mentioned, they constantly cancel passport appointments. I've been trying to get in for months and after scheduling weeks in advance, they have canceled my appointment twice now the day of, just hours before my appointment was supposed to be with no reason given."

"Giving it four stars because while understaffed the postal workers at this location have always been friendly and professional, including for passport renewal. But wait times can get long. In the last several years it's typically only two people at the front helping customers and lines that can stretch 10+ people, some of whom of course require some time to assist. The last time I was there both workers were having to manage customers who took about 15 minutes each. For what it's worth we love our regular IC postman."

"Roberta really went out of her way to help my family with our daughter’s passport renewal. She was extraordinarily kind and helpful! We’re so grateful for her help!"

"Every time USPS has been used to ship an order (i.e. Amazon orders), I have not received the package. I have over six packages that are missing, all of which have supposedly been delivered to my “mailbox”, which is not possible because my apartment complex does not have them. They do not answer their phones, and when I asked in person about them I was told that they do not know where the packages are but that they “may have been returned”. I do not have the personal contact information for these sellers and never was informed of this the first several times I asked, so getting either the mail or the money back seems unlikely. This has been happening for almost half a year at this point and is completely ridiculous."