FedEx Ground 2900 Southwest Brookside Drive, Grimes, IA 50111

"Went to drop off a package tonight and had a great experience. To drop off a package you have to pick the phone up and talk to a human on the other end of the phone. Very respectful employee and great service. Thanks FedEx"

"I live in a 9 story apartment building. We have 2 working elevators. Yet your lazy delivery drivers leave my packages in "the mail room". Which is not a room. It's the lobby where the mailboxes are also located. Myself and many others there are disabled. Having to go down and drag up heavy boxes is truly a hardship. I think that this repeated action reflects poorly on your company as a whole. I hope you address this issue."

"It warms my heart to see that FedEx is proud to employ the mentally handicapped, people that don't even understand the concept of a doorbell. It's great that FedEx spares no expense in spending extra $ on fuel and labor for multiple delivery attempts via these precious persons, even though I work from home and *could* have answered the first one every time."

"Too bad there isn’t an option for negative stars! Been waiting on a package since January 7, 2024. A package worth several hundred dollars. I get notifications regularly that my package is “out for delivery”. Today is January 20th. No delivery. Have called customer service three times and been told someone will contact me. No contact has been made. I have requested to go to carrier facility and pick up my own package … that is “not allowed” I am told. Have also requested a refund for my shipment and am being told it is not lost so they won’t refund. So incredibly frustrating that I have offered solutions and nothing in return. I will start doing business with organizations that do not ship with FedEx. Do better FedEx, do better!!!"

"I’m beginning to lose trust that FedEx can deliver my packages without any damage. Just got my package that was busted open. Watched a driver push a box that was my new desk out from the side of the truck and heard the large thump (l got a crack in the largest panel), driver seen drifting and speeding through my neighborhood (sped past the USPS truck delivering mail), and another delivery where the driver dropped my packages on the concrete. Does no one care about the condition of the packages anymore? Everything is so banged up when I finally get it! Edit to add: my fiancé had a car battery delivers and as usual, was thrown to the ground when delivered (heard the thud) AND not upright as it CLEARLY stated in the box to do so."