U-Pack 1001 Southeast Lorenz Drive, Ankeny, IA 50021

"UPDATE: The company responded below saying they were going to further look into things only to reiterate what I have already stated below in that they are not liable for recklessly transporting and damaging my things. However, I was NEVER provided with or signed any contract agreeing to this. Had I known there was no insurance to cover damages I never would have used their services. In fact, they were misleading over the phone stating there was insurance but come to find out, it’s only for damages related to a natural disaster or car crash. What a joke. Working with this company was an absolute nightmare. My belongings arrived damaged and/or broken and when I filed a claim, I was told that I would not be reimbursed. I was told over the phone that there was insurance to cover any damages but come to find out, it only covers *certain* damage. Transporting my belongings recklessly was not covered. I never signed a contract or agreed to have them transport my things with basically NO insurance and they still refuse to accept any responsibility. In addition, they were almost late delivering the trailer. I called about 30 minutes prior to the window ending to let them know I had not recieved a call from the driver saying he was on his way (they are supposed to give you an hour notice). After being transferred around numerous times and being “disconnected” I was finally told that there was one stop ahead of me but the driver would be late. Then, the driver shows up without calling or giving me any notice. Upack and ABF Freight are the most unprofessional, disorganized, company I’ve ever dealt with."

"Outstanding service. Came highly recommended from a friend and we were not disappointed. The dispatcher was very responsive, the drivers were excellent and the whole.process was smooth and easy to manage."

"They were very professional and helpful as we determined how we would move our possessions 1400 miles, from Iowa to Florida. No hidden fees, all costs explained up front, very affordable compared to other companies. We packed most of the trailer by ourselves, used a local company for heavier objects, then had UPack set up unloading at new location. Wish we had considered their services for the packing as the other company did a very poor job of protecting our possessions. UPack was very responsive to our inquiries during the transportation. We would definitely use them again."

"We just made a long-distance move - almost 1000 miles - and this was our first time using U-Pack (after using PODS for the last long-distance move). Our experience was great, I have nothing negative to say. Easy to get in touch with an actual human, great customer service, responsive, and timely service. They kept in touch the whole way as our things were moved across the country, and the service was way easier and cheaper than PODS. We were able to use the ABF trailer and pay by the foot, which took the stress out of having to guess how much space we needed for our things. Would definitely use U-Pack again."

"This was the first time I am using a service like U-Pack. In past I have always used moving companies directly. Had read through numerous positive feedback and hence thought of giving it a try but was a little skeptical. From the start till the finish the experience was awesome. I was moving from Iowa to NC. It was notified to us that it would approximately take 7-9 business days to get to NC after trailer is picked up at the origin address, it actually took only 3 or 4 business days. I was not ready with a property at NC end as I was expecting it a week after when it actually reached the Service Center. They happily kept the trailer in service center and also made an exception for me in delivering the trailer to destination address and picked the trailer on the same day. I would like to specifically mention that the NC (Belmont) service center picked the trailer after loading on the same day as I requested it because my HLA would not have allowed overnight stay. So, I strongly appreciate their help, and would strongly recommend UPack as they are truly customer focused and attempt everything to keep customers happy. Thanks U-Pack."