Colonial Village Apartments 1340 42nd Street, West Des Moines, IA 50266

"If I didn't hate moving I'd have left long ago. Management is useless, they'll frequently ignore calls and even if they answer the phone, they'll just never do what they promise. If anything breaks, expect weeks to months before anything is done, and it'll take at least 3+ visits to the office or phone calls. The apartments are a good size for the prize, but management may as well not exist."

"Don’t move here or never rent!! My mother leaves here and first of all the apartments are destroyed and no one in the office gives you answers or how they can solve any problem! Second, they are very rude when you are going to ask them for help with something, whether it is packages or things for the apartment. And third, they have a person who speaks Spanish but doesn't feel like helping Latino people who also live in the apartments, which happen to be the only person that has a problem with any type of complaint or questions about the property."

"DO NOT MOVE HERE. God awful. The apartments look nice on the surface, they need a lot of work done. Office will not answer the phone for you. They are only nice when you’re touring and will ignore you after you sign the lease. Staff is never available and refuses to help with any issues that may arise. Apartments are not well put together but you likely won’t notice until after you move in - then you will have to fend for yourself. Maintenance is nonexistent. Management refuses to answer phones and will not open the doors to allow you to speak to them in person."

"Rhia, the manager, is so sweet!! She’s such a ray of sunshine. She took us on a tour and made us feel welcome the entire time. I’ve gone to many apartment complexes, but this one really stuck out to me! The rooms are very nicely sized and the living room is spacious! The dining area is a nice, dark vinyl and there are plenty of closets for storage. I can’t wait to move in!"

"I currently live at colonial village. My air conditioning has not been working for almost a week now. The office has been closed every time I’ve gone to talk to them and they won’t answer the phone. We’ve called the office, put in a work order online, called the emergency maintenance number, tried everything. We had finally gotten ahold of the emergency maintenance and he said he’d come look, then never showed up. We tried calling and it went straight to voicemail. I’m on the third floor, my apartment is currently 88 degrees. I am a single mother with four kids 7 and under. The least they could do is respond. Do not recommend living here. This isn’t the first issue I’ve had with them either."