Chasing Willows Apartments

"Costello is by far the worst company I have ever rented from. I lived here for 2 YEARS before they fixed a black mold problem in my unit! We went 3 months without a washing machine which they came to fix TWICE and it’s still broken! I’ve lived here for 4 years total and never once had an infraction or issue with the landlords until this most recent one. Since I put in my 60 day notice to move we have received 5 infractions. Andrea the “landlord” has made me and my girlfriend feel targeted And was one of the largest if not the largest reason as to why we made the decision to leave."

"This is my second time living at a Costello property and this has been by far the worst I’ve EVER experienced. I’m not one to write reviews but here I am so you know it’s bad. If you’re considering Vineyard Heights, just don’t. I’ve regretted my decisions since the first week. Costello rushed to get us moved in here after extended the move in date 3 times. The final time they had to pay to put people up. Even then they waited until Monday at 5pm to start signing leases giving us zero chance to really look things over. My unit still had construction to be done and tools and hardware were left in my unit. So, moving in (after I rescheduled the movers one because they pushed back the moving date last minute) the unit wasn’t even clean. There was construction dust everywhere and small metal shards on the floor. All finishes were quickly and poorly done. They offered to clean but showed up at around 7pm after my belongings moved in and while I was getting my daughter to bed for school the next day. There have been several maintenance requests ignored for days while they prepare the other building to get more poor souls moved in. There’s so much more. It’s been so awful. I can’t wait to get out of here!!"

"This little nest on the third floor is amazing, sure the stairs are challenging at first to conquer, but the apartment is so worth it. Plus I get my daily exercise in climbing to the third floor. The master bedroom is large and the two bedrooms have two full bathrooms. I highly recommend this place."

"This has been home for 3 years now and has been a great experience. Managment staff has been understanding and accommodating to my family. The property is kept clean and quiet. I Love that there are numerous parks for my kids to choose from right on the property. It's great that managment is always coming up with fun things for the community to do as a whole."

"I have lived here for 15 months and at another Costello property for a year prior. I can’t say enough about this company. They are professional and courteous to get your needs met and help you with the application if needed. The location is great, it is in a safe-child friendly area. There are multiple grass areas and playgrounds. I appreciate the cleanliness and the professionalism of management & maintenance to keep my home looking nice."