SuperPawn

"Called 3/2/24 at 1:30 and a woman answered I wanted to see if I called the right location so I asked if she could look me up in the system and she said we are right by pep boys I said I don't know the area so if you could PLEASE look up my account, she then hung up in my face...."

"Pawned my 3k engagement ring in perfect condition here back in May. I went to pick it up this last Saturday July 15th. Paid for it and inspected it only to find a crack in the band that went all the way through. This ring is new as it was bought in Feb. So it's not like there was much wear and tear on it. They tried to convince me that we dropped it off that way. I asked them to show me in their notes that the crack was there, they said there was no notes because they only inspect the diamonds and not the whole ring.... Come on. Don't play me like I'm stupid. They did agree to pay to have it sent to a jeweler and fixed but damn. How does a ring that is supposedly locked up for a month and a half sudden have a full on crack in it? I'll update my post once I get my ring back and see if it was fixed properly. UPDATE! I got my ring back and they had it soldered perfectly. While I'm not happy that it was damaged I am happy that they fixed it and did a good job at that."

"They mismarked my jewelry as 14kt when it was 24kt AND I got my jewelry back broken and in a balled up knot. The "workers" are all immature and stand around making inappropriate jokes whilst customers are standing there waiting for them to authenticate jewelry. Not for me."

"James thank you for your customer service! As a Assistant Mgr. You did an excellent Service.. got want I needed for the job. And you assured it was met. #0805 is the best!"