CHI Health Clinic Psychiatric Associates (Immanuel Suite 100)

"After calling my old doctor to get an appointment and them telling me to get online and use my insurance I called CHI "doesn't care about patient safety" Immanuel health behavioral outpatient center. They said my insurance company website is wrong none of their providers are taking new patients at this point. I should use the emergency room to get seen. This suggestion after I said I didn't want to spend $600 to see my old doctor who's now out of network. Their answer to me, a man having a manic episode, and not a danger to himself but trying to avoid getting there is be seen in 4-5 months or go to the ER and over utilize the wrong vector to health care. This company doesn't care about my mental health nor yours. I'd fully recommend a different provider as nobody at CHI is going to help you in a pinch. My search for mental healthcare continues. Devastating."

"I've been at this location for about 4 years now and each year I'm set up with a whole new psychiatrist for I don't know why. I've had good experiences with the meds they prescribe but I've been having extreme agitation and irritability. Have been trying to contact my doctor for four days now and I finally get a call back from one of their nurses saying, "Your doctor told me to tell you to just stop that med and we'll see you at your appointment in 3 weeks. So now I have to deal with either extreme irritability or extreme anxiety for three more weeks. I will try my best but what if they say the same to an even less unstable person who retaliates or hurts others due to the side effects. Let's hope that doesn't happen."

"These people are an absolute joke. It's no wonder why I had such a poor experience at this place. The Psychiatrist I spoke with, seemed professional. I will give him that, however, I had to correct him about something which was quite important, when he attempted to question me about what I'd just told him not even a minute prior. Instead of prescribing medications that I'd taken for years, he seemed to be more interested in using me as a guinea pig to experiment on. This is not the clinic that I've gone to for many years. The reason being, these people took over the smaller clinic that I used to visit. During the years I attended that smaller clinic, I went through what could only be described as hell, while my Psychiatrist and I ,tried different combinations of medication, until we finally found a formula that helped. However, despite having all of these records provided to them, they are the bigger company which consumed the smaller clinic, they seem hell bent on putting me through hell all over again - while they make me go through the entire process again 12 years later. The many excuses I were given as to why they wanted to go this route, made no sense whatsoever. There has to be some sort of incentive given to this company, by the pharmaceutical company who produces the drugs they're attempting to prescribe. That is the the only way to make sense of why they refused to prescribe medication that I've taken for years. At the end of the visit, I was bluntly told by David Wilton's supervisor, to go to another clinic, because they don't prescribe those medications there. I find it very hard to believe that Ambien isn't prescribed there. I believe I just didn't fit their personal criteria of someone they would help. I however did fit the criteria for a guinea pig. Not to mention, the medication that they did prescribe, will lower my blood pressure to an unsafe level, due to the fact that I am already on hypertension medication. How helpful could this be?"

"I showed up 10 minutes early for my 2pm appointment today. After filling out paperwork that was essential for the crisis physiatrist (Dr. “O”) to reference for my current situation, I waited in the waiting room until 215pm before I was invited into her office for a consultation. The first thing she asked was for me to explain my situation to her through my words. I began to explain the situation to her until she butted into the story to let me know that our appointment was running short on time (it ended at 230pm). So I worked on answering her questions until I was interrupted again to be told I’m not giving her the answers she wants. At this point I made it known to her that it is confusing (on top of a little frustrating) to ask me for an explanation to only interrupt me and change the scope of focus on the situation. The things I was most disappointed by were her lack of time management, lack of compassion/empathy/understanding/communication with her patients and how I was treated like I’m not a priority in her “busy” day. That plus the fact that her only remedy to help me was to take me off my medication that was working and to change/increase the dose of the medication that was causing side effects of irritability and anger was pathetic… the visit ended when she went on to call security to escort me out of the building for my rude behavior."

"The service here is phenomenal and friendly. Doctor Kent is an Angel and he saved my life once when I was poisoned from medication I am allergic to that was prescribed and given to me by Jennie Ed Methodist Health Systems. I felt like my bones were burning and my skin was being tasered. I would say it was painful however I don’t experience much pain. It was the most discomforting feeling of my entire life and I cannot imagine anything worse excluding torture. Even I had Chemotherapeutic medications when I was younger and that was uncomfortable beyond measure this allergic reaction is much worse and I will never experience it again thanks to the help of Doctor Kent. Absolutely intelligent and a wonderful individual. I am Grateful and I extend my thanks to Dr. Kent."