Nebraska Medicine Westroads Clinic

"I am a new patient here with a few puzzling issues to resolve. Dr. Medlin has been so thorough, pleasant, professional and is a great communicator. From the check-in experience to the visit to the blood draws, everything was smooth and efficient."

"Dr Palmer died & my 5 rating passed as well. Corporate takeover of a warm, caring, listening, understanding facility placed major obstacles in the way of compassion. Reworking the facility is nice, but calling to speak to someone on staff is the first obstacle. Your call goes into the corporate domain. They no longer know you, they don't seem to care, they misdirect your call because you're just patient #1234567. Instead of improving, it did the opposite. The first doctor I was assigned to made promises but failed to keep them. When we met a second and third time it was as if it was our very first meeting. Again, patient #1234567. I am considering an alternate location for help, not associated with this corporation."

"If I could give 0 stars I would. I absolutely LOVED Dr. Palmer, I haven’t been into the office since his passing. I had a medical emergency for my Raynauds, losing all feeling in my legs and poor circulation that was urgent. Got put on the phone with Doctor Passer in which he yelled at me telling me he has never seen me before, so he could not help me. I would understand this if I was the one who called him, maybe not knowing he was unable to help, but that was not the case. I needed help and I needed to talk to SOMEONE so the receptionist transferred me to him. I did not call him, they connected me with him. I did not ask to speak with him, I just needed to talk to someone on call. Why would you connect me with him if he is unable to help OR if he hates his job so much he is willing to YELL at patients? Horrible. Hung up the phone in tears after being so disrespected by someone who should be caring for me, helping me, and telling me what to do in this unknown health situation. I am so upset and will never be returning, DO BETTER. We look to YOU in the healthcare industry to help us in unknown situations, guide us, care for us. I felt no care, no guidance, no NOTHING other than disrespect and pure anger at this office and Dr. Passer in particular. DO NOT go to this office. The kicker? I was guided medically in no way. Absolutely horrible."

"I waited over two months for an appointment here. Then it got changed. Once appointment happened they did a whole bunch of blood work, and said they call when the results came in. I never got a call from them. I’ve called 6 times and never even a return call. According to my orthopedic Dr, the appointment notes for that said I would discuss the results with my primary care Dr. That was never talked about at my appointment. It’s been over two months and the only contact they’ve been able to find the time for is the bill which is over $400. These people are frauds and should not be trusted."

"They called me with an opening sooner than my original appointment which was much appreciated. I made arrangements with work, came 45 min early to fill out paper work and was done before my scheduled appointment time and still waited an additional 32 minutes. I went to reschedule because I had to be back at work and still hadn't been back to be seen. They didn't remember my original appointment and had to schedule me 1 month after the original appointment! I will NOT return and am asking my doctor for a different referral. Definitely dropped the ball and wasted my time."