Pet's Playhouse 151 Jacolyn Drive Northwest, Cedar Rapids, IA 52405

"They are extremely nice and helpful. Very knowledgeable staff. Healthy animals and they take time to ensure you have anything you need to be a great pet parent."

"I was so excited to find that this place carried the raw frozen cat food I’ve been getting my kitty for years which was recently discontinued from Theisen’s. I spent days trying to figure out where I could get this food from locally and this was the only place that carried it! In total, I purchased this food 3 times. I also want to mention that each time the same woman saw me purchasing it, she exclaimed that I must be the person who called looking for it, which leads me to believe I am one of the only people who buys it. The first time, I purchased it without incident, everything was priced as advertised on the freezer doors it is shelved in: $19.50. That was extra exciting, because the cheapest bags of this food at Theisen’s were $23. The second time I went, the man who rang me up said he couldn’t sell it to me at that price because they would “literally lose money on it” and that he didn’t know how it got to be priced like that. I told him it was marked at $19.50 on the freezer and I could run back and take a picture of it if he didn’t believe me. He walked back with me instead and saw it for himself. He still said he couldn’t charge me that and would need to charge me $30 instead. I was extremely frustrated and defeated. My cat is a picky eater and this was the only source available for the food he will eat. I had no choice but to pay the $30. The next time I went in, the price stickers were scratched off of the freezer door and I was charged $36 at the register. Now I understood why he didn’t want me taking a picture of the prices last time. I was floored. They really doubled this product in price from my first purchase? Needless to say, now they’ve lost one of the only customers who was probably buying that food. They are completely within their rights to adjust the price, but it was extremely unprofessional and rude that they charged me more than what was advertised on my second visit, despite seeing with their own eyes what it was marked at and it ringing up that way in the system. As a business owner, if they had eaten that expense, apologized, and warned me that it would be higher in price next time, they probably would’ve had me as a customer for life. But the fact that they adjusted the price right then and there instead of honoring what was already in place in their system was a huge ick, and to find the way they scratched them out when I returned without even adding a new price sticker so I had to find out at the checkout, was even worse. Extremely disrespectful and I hope they enjoyed the $85.50 they got from me because I’ll never give them a penny more. I understand it’s under new ownership but that was THEIR responsibility to take inventory of the prices when they took over. Luckily I found a much better local store that specializes in healthy pet foods, the owner is extremely knowledgeable and I’m getting better raw food that my cat loves for only $13. Do better, Pet’s Playhouse."

"Unfortunately I am changing from recommending them, to not recommending. Due to Betta fish neglect. I went in to get a betta. Found an Alien Betta priced at $45... there was trash (sticker?), clumps of hair and fur in his vase and in his water. It looked like someone swept the floor and dumped the dust bin in his vase. He had no color and barely showed any signs of life. I am disappointed the new owners haven't done anything with their betta section to improve it. Just cups or vases on a cold shelf, like all big brand pet stores. Also disappointed they sell tiny tanks advertised for bettas, that are not suitable for any living creature to be in."

"The place was really clean, and all of the animals seemed well cared for. We get our crickets and superworms from here. There is a wide variety of pets for decent prices (various lizards, snakes, fish, mice, rats, ferrets, etc.). The employees are also very friendly and helpful!"