Hy-Vee Grocery Store 4500 Sergeant Road, Sioux City, IA 51106

"Always a helpful smile at the drive up pharmacy!! Staff are always nice and knowledgeable. You can really tell when someone loves their job and customers. 5 Stars!"

"If I could give zero stars, I would!!! We go in to get a refund on rotten steaks we had just received, management was so rude! I wanted to email you to inform you that two of your employees were extremely rude to my family and I. We came in per request of a different employee to get a refund for our rotten steaks we have just purchased. And we were met with nothing but disrespectful employees. Kirk the manager of the meat department in South Sioux absolutely was the most disrespectful man I have ever met. He told us it was our fault even though we FROZE the steaks and he told us we needed to eat it right after we bought it. We have never had issues with buying steaks from hyvee until now. These steaks made us sick all night, WE EVEN BROUGHT THE STEAKS IN. And they still told us it was our fault. Not only did my family not get a Christmas dinner, we also got badly disrespected. Unless we get our refund back, you can consider us never coming back and shopping with you guys. We didn’t get our steaks or receipt back"

"The spices were poorly organized and the store did not have McCormick, my preferred brand. On the way out, I noticed an open container of whipped cream. I tried to tell one of the staff, but was told to "Just leave it." before I even had a chance to finish a sentence."

"I want to share with you the beautiful experience I witnessed in customer service yesterday. The gal who is always working was extremely busy with a huge line and phones ringing non stop. There was a gentleman at the counter doing several transactions paying on line and getting money orders, he looked like he was suffering a medical condition. The gal was friendly, answering the phones, and working fast and efficiently. She noticed the man was not doing so well and got him a chair and assured him he was ok, and no bother to her and to rest while she finished his transactions. She continued to check on him as he started to look worse. She was calm and discreetly offered him water and to call someone which he declined. She finished his transactions and again asked him if she could call someone or help him in anyway. She let this man keep his dignity and remained calm. Eventually the man went on his way. I want you to know she was extremely busy and went out of her way to make sure he was okay and didn't cause a huge scene to embarrass him. You don't get this kind of service anywhere these days and this made my heart smile. This is not customer service you would get anywhere else and that gal should be recognized for this beautiful thing she did. This is why I shop at Hy-Vee."

"Really trying to be understanding with this store but selling outdated product is not okay. I had a delivery come with (4) individual salads at $4.99 each and ALL FOUR WERE OUTDATED AND SPOILED. This was the final straw as things like this have been going on for some time now. HyVee….get your employees to check expiration dates and quality control would be helpful."