The Home Depot

"Love working at The Home Depot! 10 years and counting!"

"Great store, as far as Home depot's go. Need to keep the website updated with what products are in stock, but other than that, cant ask for better service."

"The staff was very friendly and helpful. The only disappointment of the trip was to find out that they don't stock appliances, or at least the Bosch dishwasher that was on display and rated number 1 in CR, at least of those in the price range that most of us are willing to pay."

"Keep getting emails to review products unfortunately the website will now allow it. Receive: Your review had the following error(s): The review summary must be at least 20 characters. Rating is required I'm unable to leave a star count I fill out the summary with more then 20 characters same error. Select the section to leave them a message takes you to the shopping page go to the page for questions and answer this also takes you to the shopping page. Home Depot get you s... Together"

"I called home depot asking them to price match lowes for the exact same ceiling tile, ordering the exact same total number of tiles. The rep Natalia & her supervisor Jose were both incredibly rude. Talked over me every time I tried to say anything. Refused to listen when I asked questions & just gave me the canned answer every time I started to talk. They both told me that they wouldn't honor the price match because lowes sells the tiles "individually " (though you can only buy them from lowes by the case in quantities of 12, they will not let you order anything other than multiples of 12) and home depot sells by the "case" in quantity of 12. I explained that lowes will not let me buy 6 tiles, they only sell by the case as well. Jose realized that he didn't have a leg to stand on with that, so then he told me that he could only price match 1 single item. I asked where on the price match guarantee they state that ( I had thoroughly read the policy before I called & had it in front of me on the call) & he said it falls under "volume & wholesale pricing". I told him that is something completely different, that is when a store is willing to lower the price for 20 items then what you would pay for 1 item because you are ordering a volume amount. He stated I was wrong & because I was trying to order more than one item & price adjust it that this clause applied. Whenever I tried to talk though, he just talked over me. I asked him several times to please let me finish what I was trying to say. He refused. He was sticking firm by the fact that they would not honor the price match for the above reasons. By this point I was on the phone for over an hour. I had asked for their names & rep id's or anything to identify this call so I can message corporate. They both refused to give me anything other than their names and Jose did say they worked out of the Atlanta, GA call center. I asked who his boss was, he said he didn't have a boss. When I asked who he answered to, he said no one. When I asked if he was the only Jose supervisor there, he said that it was impossible to say. I asked how many supervisors they had at that location & he said over 500. I asked how they differentiated him from another supervisor if they had the same name. He said they didn't. I asked him who his Atlanta location answers to, he refused to say. He said that the only thing I can do is answer the survey at the end of the call. I asked who that went to & he said quality control. He stated that there was no way for me to get someone to respond to my complaint about him or Natalia. I asked him several times to explain to me how their job structure went at their call center because he had to have a boss if he was 1 of 500 supervisors. He told me that I already had an idea in my head of how it was so he would just let me think that. I told him that I worked in a call center for 5 yrs, I know that the highest up in the building do not take customer service calls at 6pm. And I asked several more times for him to explain their job structure there. He just kept saying that he was corporate & he was the highest up at that location. I told him several times that what he was stating for a policy did not match what their policy stated in writing & he refused to acknowledge that. I told him that we were going to be spending about $30k in the next month renovating our house & I wouldn't be spending any of that at home depot based on this call & how they treat their customers. That I would be taking all of my business to lowes from now on. He said very rudely that was fine & disconnected the call."