Sunglass Hut 801 Bass Pro Drive Northwest, Altoona, IA 50009

"Alisha is the worst at customer service. As soon as I walk in, she’s just on her phone calling someone and doesn’t pay attention to who she’s helping. She has an extremely rude attitude and will make you wait forever, and she also doubts you about YOUR OWN information. Don’t bother with this location unless she leaves."

"The manager, Alicia did a tremendous job! She went above and beyond when I felt other locations could have stepped up to the plate. Great job hitting it out of the park!!!"

"This was one of my worst experiences. I visited store to buy pair of Vogue goggles , the lady who was working there cheated me definitely. There was 50% off on one of the item which costed $99 but lady charged me $99 still and I felt extremely disappointed and cheated by her. Even when I questioned her , she swiped my card already by that time and her response was clearly a lie which she told that it is $99 after applying 50% off . Never ever visit this outlet again , ther is Micheal Kors outlet near by and which has great collection and good deals than this outlet. I could provide my item number and bill receipt as well."

"I just love employees who have to lean on the counter to hold themselves up. Approach because I'm looking for a pair if sunglasses that online says you have here. No greeting, no Can I help you. Can barely be bothered to acknowledge my presence. Not helpful, Don't waste your time, just order them from Macy's and be much happier. For the record if they had bothered to offer to order them...I might have done it. But that would have required movement and doing something on their part"

"In the store for about 10 min and the guy and girl working wouldn't help us. Didn't greet us until I said something after an awkward stare. Jordan Creek location has a better selection and less dust on the glasses."