Walgreens 3030 University Avenue, Des Moines, IA 50311

"Odd experience. I went in the store at 6:00PM on March 9, 2024, hours before their published closing time, and was told I had to leave and wasn't allowed to be in the store. I was given no explanation. I believe they have been short staffed recently, but I hope this is errant and not indicative of future service at my local Walgreens."

"Some staff is nice but most have a bad attitude. Last trip I watched the cashier get mad and passive aggressive because a woman didn’t speak english and didn’t understand her directions for card payment. This trip I watched the manager yell at 3 employees on the sales floor (very loudly) which I thought was unprofessional. Secondly, the “return policy” is possibly the most inconvenient thing I’ve ever seen. Bought a makeup item from a location 25 minutes away and was told I had to go back there to get a refund because it “would mess up inventory if they didn’t carry the product”, even though they had the exact same item on the shelves at this location. Only had one positive interaction with employees in the last 3 visits… hence the 2 stars."

"Manager on duty was really rude and couldn't help me at all. I place an order online for photos, they had been paid for and processed and when I showed up they said they couldn't print them due to nudity. The pictures were of me with my shirt off wearing underwear, no nudity. Then I was tossed back between them and corporate when I called to ask for a refund. The manager kept telling me to call corporate and it was not his problem, even though corporate connected me to the store."

"I purchased an item from a Walgreens 2 days ago, it stopped working. I then stop at another Walgreens (the closest one to me at the time/this location) to exchange the item WITH my receipt. Only for them to tell me it is their “policy” that they do not accept items from another location when the back of the receipt says other wise. I then drive 4 minutes to the next closest Walgreens and was able to make my exchange with NO issues."

"Pharmacy system is terrible. Constant glitches and errors, but the staff has always been very friendly and helpful."