west elm

"My husband, daughter and I visited West Elm in Des Moines last Saturday and spent at least 20-30 minutes looking around without any acknowledgement from one employee, absolutely 100% ignored (must have been 5 employees working that evening). I had a complete different experience there last year but can assure you this will be my last time at this store and probably as a West Elm customer. Super shocked at the lack of customer service and friendliness ☹️"

"I've never been blown off as a customer with such speed as I was today by West Elm. I spotted a sofa (the Paige) online and wanted to see it in person. I don't make $1500 commitments to buy upholstered furniture without seeing it first, and in this case, sitting on it. I called the local store and asked if they have the Paige sofa in their show room now. "No,"I was told, "you just have to order it and see it when it arrives." Does anyone else think that it is absurd to have a large piece of furniture delivered to my door--to see if I want to buy it? (Not to mention the environmental impact of such practices and the waste of money on salaries, fuel, etc ). West Elm must be rolling in money if that is routine practice. They certainly don't need--and won't get--my money."

"Very lucky to have West Elm in our smaller city. The styles are modern and contemporary which I love, and they always have new product. The people there have always bent over backwards to help me, and I go in there often. Its' just a gorgeous store and grateful to have them here to keep us STYLIN' in Des Moines and the region."

"Fantastic furniture but terrible to work with. We really do love the furniture but the process to get it is awful. You will pay through the nose on “shipping and handling” for any item you buy and wait 2-3 months. When our item finally came, it was wrong. So we had to wait another month. They act very empathetic but don’t actually make it right or help in any way. Bottom line: if it’s not stocked in the store (it’s highly unlikely it is) you’re going to pay 10-20% more. Good luck kids."

"I went into West Elm looking for curtains and ended up buying this beautiful area rug for my living room. It was a wonderful suggestion. I will have to go back for the curtains very soon."