Hy-Vee Gas 1103 North Dodge Street, Iowa City, IA 52245

"Taking my 3 grandchildren shopping during fall was a fun and colorful experience for us,"

"Poorly maintained, poorly staffed, and poorly managed; this location has really gone downhill in recent years. On three different occasions I've stopped to fill up only to find that gas prices are 10 cents higher at the pump than advertised on the sign that drew me in. Paper towels and windshield washing supplies are regularly completely depleted. On several occasions there has only been ONE dilapidated squeegee for the entire suite of pumps. Bathrooms are disgusting and obviously infrequently cleaned or inspected. One in three visits I find they have no soap or no paper towels. Sodas and flavors are often out, but the fountain is unlabeled and staff doesn't seem to care or notice. Some flavors have been unavailable for months at a time, but remain unlabeled at the dispenser. The price for a soda refill changes near-daily: $1.00, $1.35, $1.05, $1.55, $0.99... and I can never get a straight answer as to why it changes. Staff often appears to be overwhelmed and under-supported by management (I have yet to see a manager anywhere in the store, much less helping employees keep up, regardless of the time of day). I highly recommend a staff checklist for the start and end of every shift. Some items to include: Check bathrooms for cleanliness and supplies, check pump islands for supplies, report any problems or insufficiencies to management. And lastly, it is obvious that your store is woefully understaffed, and employees are poorly trained in dealing with issues that arise. If you're having trouble hiring, it's time to offer higher wages and better support from management to hire, train, and retain good employees. As it stands, this store falls far short of the Hy-Vee "helpful smile" brand. Both upper and middle management need to do better. Much better."

"Went here to charge my car and stopped in and saw some deals. It was a 20oz Pepsi and any grill roller item for $2.99. It was a steal. Also grabbed my partner a medium soda that was advertised for $0.88. We ended up getting charged full price for all items. Something that would've been like $4 or so, it was almost $8. Lady didn't really seem to care either way so we just left."

"A solid, upstanding gassing experience was had here, by me, on at least a few occasions. The petrol flowed smooth and true. Free air pump to get my tires feeling right. Happy psi, happy husband. They were out of Juul pods when I went inside? Gas stations can't run out of Juul pods. Juul pods are to me what gasoline is to my car."

"Our local Hy-Vee is our preferred store to do our shopping. Love the serve and your employees. I realize that the whole world is being effected by inflation. And I feel Hy-Vee is taking advantage of the situation and is gouging its loyal customers!"