Hy-Vee Pharmacy 17810 Welch Plaza, Omaha, NE 68135

"I’ve been using this Pharmacy and the grocery store for close to 20 years. For the past few months the service at the pharmacy has been very slow and it’s obvious they are well understaffed. The “helpful smile” slogan does not exist anymore at this pharmacy. It’s rather sad to see."

"Horrible experience here. I’m sure they really are over staffed, but I’ve been told my prescription won’t be ready for 30 minutes on three straight separate trips over the course of the past 24 hours (the first time I actually just shopped and waited for 30 minutes). I don’t understand how that works?! Do they not just fulfill the orders in chronological order?! If I ever actually get my medicine, I will not be using this pharmacy again!"

"Without a doubt, you are the worst pharmacy ever. You dont' care about customer service, you don't even know what that term means. You procrastinate, you flat give the wrong prescriptions (this literally happened today) and you lie. yes, you lie."

"If you can avoid using this pharmacy I definitely would. We used to be at the shadow lake Hy-Vee pharmacy and everyone was always lovely and helpful. We moved out this way and started getting our scripts here, the kids who work back here in their 20s or so are so absolutely kind and sweet. The adult people who work on this pharmacy are absolutely rude and disrespectful. My husband was given the wrong needles for his injections which is fine, accidents happen. I called and the person I talked to said come in and they'd give me the correct ones. When I arrived and told the woman helping me, she rolled her eyes, scoffed and said "do you even know what ones you need" I have never been so rude to a patient. I understand a pharmacy can be stressful. I work in an emergency room but common. That was my last straw of patience with the rudeness in this place. Hy-Vee we really enjoy your store, I would definitely do some quality control in your pharmacy as this was one out of a handful of terrible customer I interactions we've had with them in the span of the 5-6 months we've been there. Can you imagine being a patient fighting for your life needing their empathy and help and being greeted by this type of Completely inappropriate interactions."

"I've been at this Pharmacy for over a year. I have never been satisfied with the service but tolerated the extreme bad service because they had the best Good RX price for medication . . Now it does not have a competitive pricing on Good RX. The Pharmacist said we have to choose that they only accept one insurance for our medication Good Rx or our insurance . It brings into question the motives, a senior citizen trying to meet the increase cost of prescription to make it daily, the message sent by the Pharmacist is who cares because it is inconvenient of to running Good RX over your insurance and is a hassle. This with the extreme poor service provided and limited communication from this particular pharmacy that is poor at best on a good day. I strongly recommend you review your options. On top of this I can not get a response when questioning if a prescription is re-filled. You are better to use another option as we will be doing"