Aspen Dental - Des Moines, IA - Merle Hay

"This is long-But incredibly important if you’re considering Aspen. Came in for a consultation for a dental implant and they were having trouble figuring out what my insurance will cover so they manually entered it and before insurance it was $6,300 with insurance a little over $3,000. I paid for the surgery ($2,298) and go back in a few weeks to get the implant done. They said I had a remaining balance of a little over $800 day of surgery. No big deal. Well it was a holiday so I wasn’t able to get ahold of my bank so we agreed for me to pay it at my next visit. My next visit they told me I have a remaining balance of $4,012! I said what about my insurance and they couldn’t give me any answers (I’m not maxed out all I’ve had is my cleaning this year). So I went to my actual dentist and explain what I’ve been through. She went through what they’ve billed to my insurance and everything they’re charging me for. First, I was overcharged for the surgery by $301.30. My dental insurance said I was only responsible for $1,996.20 of the surgery. Second, they charged me for a procedure I didn’t even need done at ALL which costed me $721. My treatment plan I was given originally said this procedure was $674. Regardless, I didn’t need it. It was not necessary at all. It’s not something you need at all with posterior implants. My dentist told me start to finish with a posterior implant with insurance it shouldn’t be anymore than $4,000 (roughly $2,000 out of pocket). She said unfortunately they do this to people often. They are scamming people and it’s truly so sad. Will never recommend Aspen to anyone and let this be warning if you’re considering it."

"Excellent staff. Very caring. Very kind. Excellent people skills and very very good at their jobs. I felt very confident throughout."

"I am always happy to visit the dentist when I come here to this location. From the front office staff, to the technicians, to the dental hygienists, they prepare you for the best gift of all: seeing Dr. Wahlid Fatah, DDS. I highly recommend a stop "around the corner" at Aspen Dental. Reasonably priced with exceptional customer service."

"Didn't even get a free cleaning on my first appointment. They said I needed two more appointments to my teeth cleaned and it would cost $750, half due before cleaning. Now I remember why I quit going to Aspen a few years ago."

"Everyone was very pleasant. Explained everything and gave me option. Asked several times if I had questions. Very happy with consultation. Anxious to get started on work."