Culver’s 2535 Adventureland Drive, Altoona, IA 50009

"Accidentally put in an order to this location, so I called them to cancel order and get my refund. Staff member picks up and is confused, she then hands phone to "general manager" and he didn't even know what to do and had to call his manager to get an answer. General manager calls me back and tells me that I now hAve to wait to get a "call back for a refund in 3-5 business days". How in the heck is that convenient for anyone? You just get to keep my money while I wait for a call??? Absolutely ridiculous and honestly I'm not sure how culver's gets so much praise when their service is so hit or miss."

"This is fast food, keep in mind, so 4 stars here isn't the same as 4 stars for a sit down meal with linen tablecloths and a full bar staff... But the truth is, when we pop through for a quick bite the food is consistent, usually speedy, and you can count on being handled in a similar, pleasing, fashion whether you're looking for something at noon, evening, or off hours... I've visited several others drive throughs that simply didn't keep those basics alive. I like the quality of their food when you bring context to bear, so I'm quite willing to continue patronizing them in at the Altoona location."

"20 minutes for 2 patties and the cheese stuck to the paper wow won't be going back at all. it cost over $6 for a plain burger. They still haven't contacted me to figure out how to make this better. Absolutely horrible customer service. Only hires kids"

"This place has really gone down hill. Seating was disgusting needs cleaned! The burger was the saddest excuse for a burger I’ve ever seen or eaten. Make it better we use to love it here! And they charge for ranch now, we use to get to many now can’t even have one !"

"Culver’s is always fantastic and this time was no exception. Had a burger without a bun and broccoli. Burger was perfect as always. And the broccoli was a new one for me but it was absolutely delightful."