RXO

"Manny and his partner were very quick and professional about the delivery; called me 25 minutes ahead of time to let him know he was coming. Friendly when they came in, removed my old hose and installed the new one quickly. While installing mine, while wrapping up, he called the next delivery to let them know they were on the way. Professional people. I highly recommend them."

"RXO just delivered my new washer and dryer that I purchased directly from LG. I chose LG because I had bought four appliances from COSTCO in the last two years, and had terrible installation experiences with three of them. It was worth the extra $80 to deal directly with LG, and so far so good since this delivery team was excellent. On time. Worked conscientiously. Cleaned up after themselves. Explained things. And, tested to make sure both units were working. No leaks. I am very satisfied and hope the actual appliances end up being as great as the LG's I own in my other home. BTW - I am surprised to read here that apparently COSTCO also uses RXO at times and that people were not happy. Something is amiss."

"Jason and Kevin were amazing ! I had particular needs with my installation, and they were very kind, considerate, and courteous. They explained everything in detail and were both very knowledgeable. I would recommend them anytime for your install needs."

"I've used them for several high end / white glove deliveries and for the most part everything went smoothly and professionally ... their contract drivers tend to be a bit more professional than their in-house drivers but overall, they do their job.."

"OUR DELIVERY / INSTALL HAS TURNED INTO AN ABSOLUTE NIGHTMARE! We purchased this dishwasher from Costco on 11/25. They included free delivery and installation. Unbenounced to us, they subcontracted it out to RXO, who then subcontracted it out to S & R (Solid & Reliable) Trucking Company to deliver and install it. The delivery team arrived, didn't have it on their orders to install it, but did it anyway, and in the process ruined our countertops and it was installed improperly. It was a shoddy install - not leveled, and was sticking out of the opening, leaning forward. They screwed the dishwasher into the countertop, damaging it and the sharp brackets stuck out. Alarms and error codes went off on the very first load of dishes. We have called Costco and RXO and S & R Trucking REPEATEDLY (4+ weeks) for help - and they keep saying they'll take care of it, but we keep getting ignored and referred to other departments. Despite many requests, there has been ZERO RESPONSE to come check this install. 5 days after install, while waiting for the RXO "Install Team" to come and figure it out, (which they kept cancelling) we realized that there was water damage under our flooring and throughout our kitchen. Now -- 4+ weeks later, a remediation company has ripped out our kitchen, counters, sink, disposal, and flooring to dry it all out, and NO ONE FROM COSTCO OR RXO or S & R TRUCKING will come to help us or take any accountability! They tell us to file a claim with OUR homeowners policy! We are living in a nightmare! We have no functional kitchen -- no running water, no counters, most cabinets are gone, no disposal, no sink, no flooring! SO MUCH STRESS and ANXIETY! We're tired of washing dishes in our bathtub and eating fast food! Be aware that if you have something delivered or installed by RXO and it causes $35,000 damage to your home (Disaster Company estimate), they will NOT take responsibility and will defer and deflect. A total nightmare that ruined our Christmas and now we are weeks if not MONTHS from getting a functional kitchen, new flooring, and having our lives put back together - now it looks like we are being forced to get an attorney to try and resolve this. Had RXO come right back when we called them about the Dishwasher alarms and Error codes, all of this could have been avoided."