ULoad 631 North Stephanie Street, Henderson, NV 89014

"Everything sounds great until they get your money. They drop the trader off, you have 3 days to load it, they deliver it 1000 miles within 5 days and you have 3 days to unload it. We were given the measurements that were needed to get the trailer on the destination property. We measured everything and it was fine. If they parked on the grass, there was much more than needed. They said they sent someone out to look at the property and the trailer wouldn't fit. They said they could only do a terminal delivery. We agreed to it since we wantedto drive straight through and we needed to switch drivers to do that. They told us it would take up to 5 days for the trailer to get to its destination. They picked the trailer up and sat on it for 3 days then called us to say they verified the footage we used (we went over and told them, and sent pics loke they requested) and said they would arrange delivery once the difference was paid. We paid it immediately and were told it would be there in 4 or 5 days. When I questioned that and said we were told up to 5 days, the person on the said they had 5 or 6 business days. We were told they would call in 2 days to confirm the delivery date. They called 3 days later and said the trailer would be at the terminal the next day and we had 1 day between 10am and 5pm to unload everything. We asked about the 3 days and were told we only get 1 day when it's terminal delivery. We scurried to get a Uhaul and help and busted our butts to get everything done quickly. Had they been truthful about whether the experience would have been up front, we would have gotten the uhaul and stayed at a hotel for a night. They use Estes Express for the delivery. Every problem and lie was ULoad. Estes did great and if we ever did this again, we would just go straight through Estes."

"I would give this company negative stars if I could. I booked what I thought was a moving company (found out they are only brokers) to move my family from Somerville TN to Fargo ND. I paid my non refundable $250 dollars. After a situation happened with the house I was supposed to move into, I had to notify them of a change of destination and have my route changed to a storage unit while I wanted for my rental to come available. I talked to a man named Al who identified himself as the manager of his department. As he was going over info on the phone with me of where the storage units were located and the specifics the truck needed for drop off, I was now concerned that the truck would not work for the pick up location! Al gave very specific measurements of driveway, type of gravel or pavement needed, driveway length, tree heights and even road footage needed to even get in my driveway, all of which was never mention and was most certainly not in my quote I signed. I told his I should have been informed of this info from the very beginning and was told this was my responsibility to know. I asked how I was supposed to know this if not provided the specifics of the requirements? I was again told there was nothing they could do and was proved a few options that would absolutely not work for our situation. The size of the moving vehicle was the only info provided. This is misleading and to take peoples hard earned money is just plain criminal. Al cancelled our move and now I will resume my search to relocate my family. Karma will take care of these crooks. I will continue to blast this company to anyone I talk to. I have report to BBB and will continue to put the word out to all my friends and family about how this company operates. DO NOT USE THIS COMPANY!!"

"I made the arrangements with the company a month in advance and they continued through the month communicating with me to assure all details. They were prompt on the truck delivery date making sure it was parked where it was most loadable. The driver was great and courteous and picked it up right on time to move my belongings. They were precise in measurement and contacted me to tell me it was perfect. The delivery was right on time Abe once again precise courteous and informative. The pick-up of the truck is today and I was called to let me know it will be on time. It takes the worry out of moving my belongings. Thank you ULoad!!!!!"

"My overall experience was good with ULoad. I moved from California to Texas. Brian Bailey was excellent. He did a great job at returning my calls and making sure all my questions were answered. The only complaint I have is the driver did not call me to tell me he was on his way for the pick up . So I had to rush over to load the truck . If you want a cheap service to move across country though, I would recommend this place. Again Brain did an awesome job and was great at relaying all details of the move ."

"ULoad was easily the cheapest of several bids I solicited for a long-distance move (midwest to the east coast) so my expectations were tempered but they ended up being great. The truck arrived clean and was in excellent shape, terminal-to-terminal transit time was right within their window, and communication the entire time was excellent. There was a slight problem scheduling the final delivery to our house from the terminal, as no driver was available to drop off the trailer at our residence for almost a week after it arrived at the terminal. The delay is likely attributable to a subcontracted hauler rather than ULoad. However, ULoad customer service was very responsive and worked with us to reach a satisfactory solution. I would definitely use them again."