Truckee Meadows Water Authority

"Needed to transfer services to our new rental. Spoke with a lovely woman named Diana who walked us through the process with charm, wit, and a sense of humor. It was a wonderful experience. Great job, TMWA!"

"2 things. 1, meter started leaking on a weekend and they got someone there on Sunday to evaluate. Leak was on their side so they replaced the whole thing at zero cost. Took a few weeks for concrete but that was the concrete company backlog. 2, I called to add my wife to the account after we got married and they sent us a Congratulations card! I have family members that didn't send a card but my water company did. Incredible!"

"This is a shout out for Aaron. He is very knowledgeable, respectable and caring. I really appreciated him coming to my rescue today. Thank you so much for setting my mind at ease. This is for the crew that showed up in record time in the rain to repair my water leak. TMWA you are amazing! I wish I could give you more than five stars! Fantastic service! Merry Christmas!"

"There are clearly some cultural issues at this company that treat customers as a nuisance. Speaking as a home builder, the process of establishing a single, small water service has been exceptionally bad. I completed my application months ago, but the employee in charge of it left on a long vacation without handing off his work to others. Their staff couldn't find my application and plans. I called and emailed multiple times to check on my application (which has a 45 day wait time as is). None of the staff could find my application. After the employee returned, he did nothing until the deadline, then kept trying to come up with excuses why he couldn't start review on my application. First, plans weren't complete (they were), then it was something else. This culminated in a large email thread where staff were berating myself and my engineer with ALL CAPS. Sheesh. Wish there was another option for service!"

"I've never been one to write a bad review, but as a member of a community non-profit board, it's essential that they acknowledge errors and take responsibility for their mistakes or, at the very least, offer a one-time forgiveness policy. It's disheartening to witness that even a long-serving employee isn't trusted with a simple one-time error forgiveness. Here's what happened: I recently moved to a new home, and I wasn't receiving any mail. I thought I had enrolled in autopay, and my first notification of being late came on the same day as a notice of possible termination. I promptly paid the bill in full, including the current month. However, just a few hours after making the payment, they disconnected my water service. I understand that I was late, but this was my first notification, and it was unfortunate that this happened. When I spoke to their representative to request the reconnection of my water, their service team was great and acted promptly. However, dealing with Donna, the manager, was a frustrating experience. She seemed to disregard the importance of customer satisfaction, and this is the kind of behavior that arises when a company becomes a monopoly, forgetting the significance of their customers. It's no wonder they have amassed over 100 negative reviews"