O'Reilly Auto Parts 309 8th Street Southeast, Altoona, IA 50009

"We purchased a battery here this morning after they tested our battery we brought in and said it was bad. We swapped out the battery and brought the car back to have them test the alternator. They came in and said that the battery was bad and needed replaced. We explained that we just bought the battery from them and replaced it. They argued with us that the battery was not one they sell and even though we had a receipt, they continued to argue. Eventually they realized the battery was theirs, but said it was still a bad battery. They then refused to swap out the battery and said we had to do it even though they advertise they will swap the battery for us. We finally left after listening to the vulgar talk of their staff. We took our car to a more reputable mechanic and they explained there was noting wrong with the battery. Long story short, we will not be buying parts from them any more. You can't trust their testing and their customer service was disappointing."

"Employee was rather terse, which created a somewhat uncomfortable experience. Asked for a scan of the engine of my car and felt that it wasn't as important as talking with the young woman in the store about personal issues. Also inquired about a couple of items I needed, 3 employees present at registers and 2 customers, and directed me to the area where one of the irems could be found, but not interested in personally assisting me in needed items."

"The exceptional help from one of the employees is what got this 4* rating. Without this employee going above and beyond their job, it would have been a lower rating."

"Brad came out and gave us a free estimate. He was super helpful and made sure we understood what the error codes on our check engine light meant in detail. He gave me and my wife great recommendations and had excellent customer service. We recommend anyone having vehicle trouble check out O'Reilly's."

"O’Reilly auto part was good place work and also people who working they are nice helping each other and also they respect the culture of employees so if you live in Des Moines looking for work please stop by DC4"