Payless Car Rental

"One of the smoothest experiences I have had with renting a car. I wasn't at the counter even 10 minutes. They didn't have the mid-size I requested so upgraded me to a minivan. No hidden fees, no hassle. Returning the car was just as smooth. I gave them my ending mileage and had filled it up within 1/2 mile of the airport. Returning it took less than 5 minutes."

"If you want to run the risk of dying in a car accident then Payless is the rental car company for you. On January 7th I rented a Kia from this location. They gave me a car with 4 bald tires. Of course I didn't realize this until after a snow storm when I couldn't get any traction. While I waited for resolve I read reviews to find that this is common. Update: They charged me for returning the car late 2 weeks after the car was returned. It was late because they gave me tires, I couldn't drive on."

"I would avoid renting from this place at all cost. It has been a nightmare with the greedy people trying to charge more than what they originally estimated to charge first off our reserved the car on Priceline and I paid in full for the car at Priceline and then when I return the car, they charged me again at the end plus a couple of additional hours said that I was late turning the car in actually I was two hours early turning the car in and I photographed it so that I would have proof and then after telling me that they never got the money from Priceline they refused to give me a refund on their side so now I’ve been arguing with Priceline for over two weeks now trying to get my money from them and it’s just going around and around. I’ve paid double for the car and there’s just so many lies that I had to prove that I was correct and I have rented a lot of cars and never encountered anything like this so make sure you take lots of photos of video of you handing the key back to the person at the counter, because they will say that you kept the car longer than you did it it was just an awful experience and I still haven’t got my refund from them or Priceline for the overcharge so if you wanna pay dearly rent from this place and you will pay . No American customer service whatsoever. I had to prove everything about the rental. Just a terrible experience never seen anything like this from a rental car company.."

"Horrible place! Do not recommend. My husband reserved a car for work. When he landed in Iowa and he was stranded because they gave his car away. They told him “sorry about your luck.” This is very unsafe especially to individuals who travel to new places and don’t have other ways to get around an area unknown to them. Shame on them!"

"Zero transparency with regards to policies and extra charges. Prepaid for my rental then charges an extra $30 at pickup cause I was early. I asked why and was told “airport taxes.” I then called and the early pickup and extra hour of rental was explained to me. Had this been told to me at the initial pickup instead of a lie I would have waited 22 minutes to pick up the rental. I had spare time. Upon return I was charged 9.99 for gas. I have two small kids so I filled the car up ahead of time and drove maybe 5-10 miles to the airport. Was told I needed to fill it up within a 2 mile radius. Thankfully this charge was waived but it required a wait in line to talk with an agent. I have pictures to show the tank was filled PAST the full mark (see attached). My $72 rental nearly cost me $110. Had I not been lied to at pickup it could have actually been $72. It’s not Payless, it’s PayMore."