Mike's Auto Service,

10500 Hickman Road, Clive, IA 50325

"Best mechanics in town! Mike, Seth, and Rob are kind, efficient, trustworthy, and professional!"

"I had my battery replaced here in 2020 originally, in 2022 I came back here because my car was going dead multiple times a day, the shop did some tests and told me the battery was bad and replaced the battery. Last couple of weeks my car was dying 3-5 times a day, so last week I went to the shop and the first guy tested it and said the battery was good and would like to look at it in the shop. Then over the weekend I unplugged a few things to see if there was a draw anywhere, also unhooked the negative terminal and the car still needed jumped 4 hours later. I called the following week to drop off the car and to get looked at, and Mike told me to stop on out and he was going to replace the battery, come to find out he had put the wrong battery in my car originally in 2020 as he stated that they replace the battery's with what is already in the car- I understand this to a degree because I would assume most people would put the same battery back in the car when they would replace it. What I do not understand is that after he admitted fault, he then said the battery that is in my car is a $200 battery and the battery I needed is a $280 battery and that he would replace the battery for $280 and not charge me the installation fee. I ended up just picking the car up and buying the correct battery elsewhere and doing it myself. I will say they do have good customer service besides when doing something wrong, come up with a better solution than making the customer pay for a brand new battery when you put the wrong one in. I understand mistakes happen and that's how we learn, but I have spent 3 years with a vehicle that dies every time its left parked for more than 2 days in the summer or even in the winter when I have ran into he grocery store for less than 30 minutes to come out to a dead car and have to wait for roadside to come jump me or asking strangers to help me out. *update* You said i had the wrong battery in the car and i needed a high voltage battery, and if its under a 3 year warranty it would still be covered from last year when you replaced the first one. therefore you could've replaced the battery i have, but you told me i have to have the high voltage one."

"Bad. I would not go here. I had work done here, and although Mike was good with communicating, he did poor work."

"Honest mechanics. That was the first time a mechanic ever charged me *less* than they quoted. Perfect work, in and out in no time. I'll be back here for all my auto needs."

"I have been bringing my vehicles to Mikes Auto for nearly 7 years now. They’ve worked on my Avalanche, Infinity & now my Chevy Silverado Pick up. Mike & his team are outstanding & have always got me in quickly & taken care of my vehicles as if they are an extension of my family. I often take my grandchildren on trips and want to make sure my vehicle is safe. They have on many occasions checked the air in my tires & other concerns without any notice. As a Realtor, I am constantly driving so it is critical that I can trust the work done on my vehicle. Mike is reasonably priced and always goes above and beyond! Customer service and communication here is exceptional. I often recommend Mikes Auto to family, friends & clients."