The UPS Store 2008 West Broadway, Council Bluffs, IA 51501

"I use this store often to ship items and have never had any issues. It's usually quick and easy."

"This local store is rumored not to give lowest rate. Did a test and weighed and measured it at usps and looked it up online ups. Took it to store and the $55 rating was over $100. Showed the guy my phone and he changed it. Still don’t know how I was charged $62 for the ticket. He also didn’t confirm address was correct."

"I shipped off a larger personal package today measured at home at 36x22.8x9.6 and the guy at the counter measured it and put 37x24x11 into the system which ended up charging me about 40% more in shipping costs! I could see him measure the height and it was clearly below 10 inches with some margin. I wouldn't have minded them rounding up to the nearest inch but to go a whole inch more is absurd. I asked him about and he just blew me off. Pretty scummy deal by them. So beware if shipping your own package. That said, whenever doing Amazon returns I have a great experience and have really liked this location."

"Exceptional Customer Service at the UPS Store I recently visited the UPS Store, and I was genuinely impressed with the level of customer service provided. The team was not only friendly and approachable but also incredibly knowledgeable and efficient in handling my shipping needs. From the moment I walked in, the staff made me feel welcome and attended to my requirements promptly. They guided me through the shipping options, helping me choose the best one for my needs. Their expertise and attention to detail instilled confidence that my package would reach its destination safely and on time. What stood out was their willingness to go the extra mile to ensure a smooth experience. They offered helpful tips for packaging, ensuring my shipment was well-protected. Moreover, their technology made the process streamlined and hassle-free. The UPS Store maintained a neat and organized environment, adding to the overall positive experience. It's clear they take pride in their work and prioritize customer satisfaction."