Zales Outlet

"Frank supposedly the general manager tried to scam me after finding out that the other Zales location was giving me a better deal and offer then he proceeded to try to pull a switch and bait on me. He then manipulated the manager kid at the other location to start lying to me. Luckily I went and spent $15,000 with an honest Jewler who actually helped and cared."

"Susie was an absolute pleasure to work with. She is extremely knowledgeable and has superior customer service qualities. Thank you!"

"I visited this Zales store looking for a watch and found one I wanted.. I purchased it with a Zales gift card I had and left the store with the watch.. Upon reading the setup instructions I realised this watch did not have the options advertised in the store. The next day I returned it to the store and found a watch that had what I wanted. I was returning one watch to replace it with another. I also bought a necklace that day using the gift card. When the employees tried to offset the difference in costs, it showed me having a balance of about $20. When they tried to give me a gift card for the difference, they realised they had no gift cards to use for the balance. The person helping me called a female employee and asked her what to do. She looked for a usable card but didn't find one to use. She then stated there was no other way to give me my $20. They suggested I buy something else in the store for the $20. There is nothing there for $20 i wanted. She then told me there was no way she could give me my money. I asked them to take my name and info and mail it to me when they got more cards. She didn't want to do that and repeatedly said there was nothing she could do.. She would not give me cash saying the computer won't let her. She really didn't care about customer service saying there is nothing I could do. By now my wife and I are getting upset due to her non-caring attitude. Finally I said take my personal info and mail me a card. She finally realised it was the right thing to do and took my info. After a week and a half, I got my card. I have spent a lot of money in your stores and sad to say those days are gone. Someone should tell her what customer service is other than two words."