FEATURE

"Stopped by today while grabbing lunch in the area, but I doubt I'll return. With my retail experience, I spotted the telltale signs of “retail swam” or “gum on the floor” fairly quickly. Although the two ladies and one Asian guy behind the counter were pleasant, the security guard might need some retraining. While I've used the online CDG service, I'll explore other options for my daughters' purchases in the future. It would have been nice if the white couple who came in after us received similar treatment. They even tried on shoes while the worker remained behind the counter. However, when my wife tried on shorts, the guard's behavior was peculiar. He lingered by the door and even entered the dressing room after her, which felt uncomfortable, especially considering he knew she had just one item, as he requested the hanger from me when she entered."

"More about the store and service than shoe. Item still has not arrived and customer support is not willing to check on the package. Advised I had to wait 30 days from ship date to file a claim and receive refund. Will not be shopping at Feature again. The sneaker game is too large not to properly support customers."

"Horrible customer service. DO NOT ORDER ANYTHING ONLINE FROM HERE. Fraudulent company will steal your money and not ship your items. They know they are protected by NO refund policy. It’s a brilliant scam."

"Don’t recommend. First time shopper and never again. Ruined one girls holidays. Items never shipped. Told me they were behind because they had a busy sale. Much time later still never shipped. Would have been more inclined to say they oversold and were out instead. Ordered same item from another place and received in less than 5 days. Simple communication without me having to ask for updates goes a long ways but they aren’t able to handle that. People shop on Amazon bc it’s fast, convenient and they update you on screen at all times. When none of that service is provided by local shops, it’s hard to ever want to do business with these stores bc when we do, they fail us in every aspect. Do better."

"The spring mountain location is not the friendliest or just need a review on their policies because they failed to disclose a final sale! We needed an exchange in size because the receipt said exchange within 14 days. Upon arrival we wanted to exchange the size they said they couldn’t do it because of the shoes being final sale. They informed that it’s on the website but we shopped in person so how are we suppose to be aware of this? The receipt has no notice of the items being final sale, the items have no visible tag of them being on sale for the “ all sale items are final”. They didn’t disclose this information at all. The manager was just very unhelpful and only gave us an option to go sell the shoe somewhere else and said their store couldn’t even process the return in the system. So we were stuck with a shoe that didn’t fit and no disclosure of a final sale. To our luck we went to the Wynn location and they were able to solve the issue for us after we explained our situation. And they also disclosed after our exchange that the items were final sale and stamped the receipt so that both parties are aware and agreed"