Saia LTL Freight

"Wouldn't recommend! Choose a different LTL that has customer service in mind"

"They do not communicate. We set up an appointment and not only didn’t deliver but didn’t contact at all to let is know they weren’t coming. Now we assume we won’t be able to get our shipment until after the holiday weekend. Next time in getting a freight shipment I’ll be asking if they use this company so I can ask for other options."

"Shipment was damaged. Shipping location acted like it was no big deal. I now have to wait for a replacement to be shipped."

"They called me to schedule a delivery time, so I assumed I needed to be home. Fast forward to the day of delivery. I get an email saying the package has been delivered. No one rang the door bell or knocked. They just dropped off the large and heavy package in front of my garage.... behind my car. Good thing I had nowhere to be. Called customer service who told me they only do curbside. Fine, but I should have been informed, and someone should have rang the doorbell and asked where to drop it off out front. The girl was rude and not helpful on the phone. To top it off, the box is damaged. I hope the contents are not damaged. DO NOT use delivery service with this company."

"Awful awful awful!!!!! Would never deal with these people again!!!! Scheduled initail pick up for Tuesday. Showed up and because of the mud told me he couldn’t get it. Rescheduled for Thursday and they just never showed up. Called Friday and driver said they did come but nobody was home. But everybody was home and all vehicles were in the driveway. Rescheduled for Friday and yet AGAIN no showed. Absolutely unacceptable. Will deal with somebody else now"