Purple Palms Pool Service

"Harold started out great and said he had time for me in his schedule. Then, he would change days on me, then skip a week here and there, and then just stopped coming all together, but still billed me. When I called regarding having paid for service but him not showing up, he never called back. After a month of trying to reach him regarding my billing and him not showing up, I figured he just quit, but I would still like my gate key back. Again, nothing. Myself and my husband have called, texted, emailed multiple times to get our gate key, but he will not respond. The last time Harold showed his face was August of 22 and he is still billing us, even though we contact him every month to stop. I have contacted the BBB and he refuses to even respond to them. He claims to have a valid Nevada business license, but upon looking that up, that's not true. Be careful who you hire!"

"I started using Purple Palms pool service 6 months ago when I moved into my new home. The last time they showed up to my home was the very beginning of May even though I paid for the full month of service. weekly service per month, that’s a joke! You are lucky if they even show up twice a month. No communication when they don’t. I understand it’s been crazy windy this May, but there’s no excuse to not show up and do a quick cleaning of filters and check the chemicals. Just had another pool service shock my pool to get it back into working condition. Inform me that 2 O-rings should be replace and are leaking due to being old, and the main pump filter needs to be replaced. Never once have purple palms informed me. If you are thinking of hiring them. Don’t! Go to the next person. Unless you like wasting money and want to spend more once thing start going out."

"First of all, I have never owned or maintained a swimming pool in my life. I recently purchased a home with a large swimming pool and a large intricate filtration system. I was easily overwhelmed and so was my last pool service company. Since I have began service with Purple Palms (Harold), my pool has looked amazing and the mechanics are all running much smoother. Harold is very responsive and helpful even when is not at my pool. He is super knowledgeable and professional. Do yourself a favor and give them a call."

"They were great. They made time at the end of a long day to come out to my house, and correct a filter/pump issue I was having. Very knowledgeable, they quickly repaired the issue. Pump/ has been working great since then. I would definitely recommend them, and would call them if future issues arise."

"Harold is awesome! We needed our pool to be acid washed and cleaned. I called several companies and nobody called back because it was the weekend. Harold showed up a few minutes after we spoke on a Saturday, and started working right away! He spent the whole Saturday and Sunday working really hard on our pool, draining it, cleaning it, and adding and balancing all the chemicals. Our pool went from a dirty green color to a cristal clear beautiful pool in a few hours thanks to Harold’s quick response, hard work and knowledge. We have hired Harold and his company Purple Palms to service our pool from now on and we highly recommend him."