United States Postal Service 950 Kamehameha Highway, Pearl City, HI 96782

"Every time i come in, just to ask a question (even after patiently waiting in line), the people behind the counter always give me responses like i should know the answer to what i’m asking. For example, i came into today and asked the guy for the customs form because it was my first time mailing something that required the form and he responded “it’s over there by the boxes, NEXT!” Or if I had a question about filling out a passport form, the other guy could’ve just let me know that he can’t help me with that questions (since they don’t do passport renewals there) instead he responds by saying to me 5x like i was a child he was talking to, “we know nothing about passports here, we just mail it.” in a nicer toner instead of giving attitude. If i could give 5 stars, to the mail carriers in my neighborhood that deliver our mail and packages, i would. They are so kind and they say hello whenever I run into them when i get home. Wish the ones at the post office would be much more patient and kinder. Do the surveys even help with improving their customer service?"

"The line was fast and efficient and the employees were friendly. The employee to help me out actually suggested ways that I could save money on sending my package and helped me get everything together. I wasn't in there for long, but it was great. Definitely recommend this USPS office"

"This post office location is terrible! If all the parking stalls are taken you have to wait in the middle of the road... there is only one entrance and exit. If you reach the gate at the end of their lot, good luck trying to turn around and get out of this place! And our mail carrier delivers incorrect mail to us in the Pearl City Industrial... some mail we received is not even located in this area of Pearl City, now that's CRAZY!"