Wendy's,

1030 Makolu Street, Pearl City, HI 96782

"I have been buying my nephew food from this location for over a year - even though I live on the mainland. All he ever needs to do is provide the order code and they give him his meal. Today the counter worker told him he cannot pick up the order without my ID. When I called the restaurant, the person answering said that he needed ID and to see my receipt on my phone. When I explained that I was in california, he said sorry, it's policy. He also said that he had my order and would not refund my money. It's pretty sad that a franchise would steal money from an elderly widow and not honor my order for my nephew."

"They had a Tuesday special. Buy a taco salad get a small fries free. Added a free senior drink and I had a whole meal for under $10! Great!"

"My second time getting the chicken ranch wrap and it suuucks! My tortilla was hard and broken practically everything was falling out and THERE WAS NO RANCH! So disappointed I basically got torn up torilla with cold chicken and wilted lettuce"

"Well, this location was a very trying experience (Pearl City, HI). Wendy's restaurant all in all are 90 - 95 positive. They are a decent fast food operation, with tasty food. Great menu selection, mobile app always has special discounts and promotions and employees are well rounded. So, even though this particular visit was a 1 star experience, gonna chalk it up to bad "weekend-evening" management. Used the mobile app, order place and paid for 15 minutes prior to my arrival for pick-up. Stood at the counter for 12 minutes before anyone greeted or asked me to hold on, as all staff (Crew of 6) ignored me at "pick-up" counter. Other waiting guest at the "order" counter got the same treatment. I finally blurted out, "hi" ... I'm here for my mobile order. Young gentleman, slowly acknowledged me and said, "need to make these drinks 1st" and turned away. 5 minutes later (he took care of guest at order counter (this is 17-18 minutes later, while standing right in the front position). At the 22 min mark, he final put my order together and slide it out to me, just to find out ... it wasn't my order, but for the drive thru. During that time,, only myself, 1 couple and 1 other individual standing there for a 30 solid minutes ... no exaggeration! When I did received my order, bag was ripping because, the chili lid wasn't closed. Needless to say, I wasn't about to wait and have him change the bag. Got home 10 minutes later and food was cold. I guess we were really hungry, because we ate it all and still enjoyed the food cold. So, here's 3 stars, because Wendy's has mostly been a decent quick meal ... just not this time."