United States Postal Service

"Other reviews must be based on someone who no longer works here or wasn’t working today because the lady who helped me today was fantastic. Great service and very friendly."

"This was some time ago, that I went with my friend to get her passport stuff done. We took all possible documents that we thought would be needed for the process. Got there and they said we needed to fill out this and that. We did exactly what they told us to do. nek-minute, she said that we needed to come back because they were gonna go for an hour break. We respected their work hours and decided to go on the next day. Went back, another lady was kind enough and actually did her job. She helped my friend understood what she needed to do to get her package delivered. My friend needed to get some other stuff to finish the process. Walked home, got everything we were told to get, walked back to the post office in the sun and completed everything. We're college students and we don't know how things work in the post office. At least smile and engage more with customers. Like, help us understand & confirm if we got everything we need before we leave so when we come back we have everything. Be considerate of people's time."

"What a waste of my time. Super rude customer service. The way he talked to me, no aloha at all. Came to process passport application for my 3 kids and I. Ended up doing just one application for my son. Surprised a post office don’t have a copy machine, but my fault I didn’t know you needed a copy of ID for each child. Weird how even though you give a copy of your ID they still ask for your actual ID. I couldn’t do my application cause the rude man couldn’t find my License and blamed me for misplacing. I’m a very organized person especially when it comes to these kinds of things. I spent a good 30 minutes looking around. I drove home without a licensed . couple days laters my license was mailed to me from Laie Post Office with no apology . Shut this place down!!!they obviously hate what they do."

"THIS IS NOT MY FIRST PACKAGE WITH THE SAME ADDRESS..IVE RECEIVE MANY MORE PACKAGE BEFORE WITH THE VERY SAME ADDRESS AND GOT ALL OF THEM TO MY PO BOX! ..SOMEHOW TODAY IS MY NOT SO LUCKY DAY. I CLEARLY have a PO BOX number on my package and they decide to deliver on the undeliverable physical address instead of the PO BOX ..how dumb is that sounds!!!!!! And the the best they come up is.."o they look up to the physical address that's why" period. The package is send back to sender. I don't work in the post office..and if i see a Po box my common sense will tell me hey they have a POBOX maybe i should put in the box instead..duh. Laie post office is indeed the worst costumer service, rude and not helpful at all. KAHUKU and HAUULA post office are awesome! Always feel welcome and helpful."

"I've repeatedly sent a parcel to Laie from Germany and it was repeatedly returned although I got the correct address on it. The first time, I used a P.O. box address and the parcel was sent back because the box was supposedly not emptied within 2 weeks. It took nearly 5 weeks to get the parcel back afterwards, and the packaging was so torn and cut open that I had to pack a new parcel with the same (just slightly damaged) content. I paid international postage again and now used a home address but the parcel was returned again because some number was supposedly wrong in the address although I got it from the recipient himself after the P.O. box delivery had failed. After the parcel was returned to Germany, the USPS tracking website suddenly told me that the parcel was again sent back to the U.S. another time but today I just got a notification telling me that I can pick up the parcel at a post office here in Germany. It's like a bad joke! I'm tired of paying international postage just to get the parcels returned to me repeatedly."