Desert Springs Renovations

"I was helping out a friend while they were out of town to meet with the worker to complete a job. They were rude, unprofessional, and the work was mediocre. I would never refer them to anyone."

"We contacted Desert Springs to assist with designing and installing our backyard landscaping. From our first meeting with Kevan (our landscape designer) we could tell that this company exhibits exceptional professionalism and attention to detail. In particular, Kevan not only came up with a beautiful design, but also kept in mind the cost and placement of materials, and advised us on which materials would work best for our space and budget. Ultimately, we decided to install a patio cover, seating patio (with stone bench) garden bed, granite entertainment area, and synthetic turf in our yard. We also had drip irrigation installed for each plant, and a dedicated sprinkler system set up for the garden bed. Once we agreed upon a design, Kevan provided all of the documents we needed to get everything approved with our HOA, and we had no issues getting our design approved by the board. After construction started, Foreman Jose Soto & Field Supervisor Mario (along with the rest of their team) were incredibly hardworking, quick, and efficient. Every paver, plant, and stone for our backyard and garden bed were placed with precision and in exactly the right spot. Our plants and gravel also look perfect. We are so happy that we chose Desert Springs and we will definitely be using their company for any future landscaping projects! ** At the time of this review, Desert Springs’ team has finished their part of the job—we are just waiting for the subcontractors to install the patio cover!"

"Desert Springs will absolutely not follow through on anything not in writing. I do think my pool came out fine. It works, but expect to do clean up on your own. The excavation crew damaged my brick wall. The repair was to plaster it in a color that clearly identifies it is patched. But also leave all the scratches behind. The plaster crew dumped out plaster in any space they felt it was appropriate, to include a wall and pavers. DS said they would clean it, that never happened. I did appreciate our project manager, but simple texts of status would have been appreciated as we didn't know what was happening. They cut the buried coax line and never said anything. That left it up to us to find it. They will leave piles of rock in front of your driveway as well. After telling them I didn't want to use their pool maintenance company I felt their instruction was rushed. I was even told to figure out where my pool cleaner hooks up myself. They didn't install the valve and that was on me. Easy, but they should have at least been able to tell me which nozzle. Edit: Updated to 4 stars for customer service 2 months after completion."

"My pool was done by Desert Springs Pool company three years ago and I use them for maintenance as well. It is professional company and the team assist the construction process well. The pool was completed on schedule with my expectation. I used them for maintenance. The maintenance guy Ray did a great job. The Warranty department Shelly is very responsible for something which need take care for the pool. They will send people quickly. Really appreciated the service provided by Desert Springs ."

"My pool needed rehab and I chose Desert Springs Renovations. They had built our previous pool in Green Valley in 1994 and did excellent work, so I contacted them about our current pool's complicated remodel. Their bid was competitive, the work was professionally carried out, and I was very happy with the results. A minor problem occurred after the work was done and they stood behind their work and redid it. One of the best pool contractor experiences I've had over 3 pools. I also decided to use them for pool maintenance and have been super happy with the service, professionalism, and results."