Rausch Sturm, LLP 9510 West Sahara Avenue, Las Vegas, NV 89117

"I’ve been going back and forth between Capitol One and Rausch Sturm, they bought the debt so capitol one keeps referring me to Rausch Sturm, it takes 2 hours to get someone on the phone and I’ve been told for a month now to keep calling back because since I’m new in their system it takes time, we are a month in, still same answer, come to find out from capitol one they bought my debt DECEMBER 2021!!!! Almost 2 years ago, and somehow I’m not in the system, if I don’t do my job I get fired, not sure how they can make any money when their system apparently takes 3 years to load, or they are holding onto it to charge interest for all that time, either way this has not been a great experience because I’ve had money ready to go to pay this debt off for a month but they obviously don’t want my money."

"Merlin Davis was so helpful. He was able to guide me with ease and made me feel comfortable with all the details of payment plans."

"The person I spoke with was polite and helpful and helped me reach an agreement to avoid going to court. The reason they get two stars is because they are still pursuing their own interests regardless of facts that should at least minimize the nature of the agreement."

"Micheal Rico was extremely helpful to me this morning to assist with a payment plan. I was grateful for his empathy in my situation."

"Jordan Harold is extremely professional. He is a true example of what Exceptional Customer Service should be. Period! He answers all of my questions with knowledge and without hesitation always. He helps me during my current difficult time and understands my situation. I am very thankful that he is assigned to my account. Thank you Jordan."