Discover Hawaii Tours

"I was VERY DISAPPOINTED that Discover Hawaii Tours had changed our tour to a different tour, one day prior to our date. Their reason was that they did not have enough people for this tour, (a possible change in tour should be an alert under the tours descriptions). I had highly suggested Oahu Mini Circle Island w/ Pearl Harbor Arizona Memorial for my 4 family members since my husband and I had done it 2017 and knew that they were on the more adventurous side. They missed exploring the rainforest and rugged cliffs and sea scapes, while instead rerouted to the Polynesian Culture Center for the same experience that was planned at a Luau. Their monies for both of these excursions were used for one in the same. This was their first trip to Hawaii. They flew to Oahu for this highly suggested route from me, since I have been multiple times. Upon return to Maui I heard the disappointment in their voices as they informed me of their experience and that it was not what they were expecting. I phoned Discover Tours to ask what had happened and customer service told me that my family's tour was an upgrade, in a surprised voice. I explained that it wasn't about the "upgrade/money" , but about the outdoor experience. She did not call me back to follow up as she had told me, I had to call and track her down. She informed me in a disgusted voice, that she had gotten an approved amount of money return in the amount that the upgrade was. A trip's plan is very important when traveling the distance form PA to HI. My family learned that there were 4 other people who's original plans were also changed that day on this excursion. So why not supply a driver and give your customers the trip that they had specifically picked for their memories, and not what you think that they want to experience!!! Again their Luau experience was a repeated experience. I HAD to give a one star to post this.... My husband and I did 2 exceptional tours in 2017 directly with Aloha Sunshine Tours with no problems. I don't know if Discover is the reason for this mix up?"

"Better than expected! We started our with Keith who picked us up from our hotel and brought us the our first stop at Pearl Harbor. He was knowledgeable about the island and told stories about Pearl Harbor before we arrived. After this we went with a new driver because we were doing a different tour than others that were with us. We then were with Hana, he made our experience above and beyond. He talked about each stop and gave us history about the island and taught us several words/phrases. Our tour was - Pearl Harbor, Dole Plantation and the Polynesian cultural center. We also stopped at a beach in North Shore and a Temple along the way. Highly Recommended."

"In September wife and I spent some time in Hawaii on our return from the mainland US. By pure chance we booked a full day Circle Island Tour through the hotel with Discover Hawaii Tours. It was one of the best experiences of our whole holiday. Our tour guide/driver was Keith Fujikawa and he was most helpful, friendly, had immense knowledge of the island and the places we visited and went out of his way to make our experience a pleasurable one. I can only commend Discover Hawaii Tours and especially Keith to visitors of the island."

"We did the Pearl Harbor and Oahu Circle Island Tour with John Jr, a native from the east side of the Oahu island. He was amazing. He spoke the language and new the island extremely well. Besides a great singer (he stopped several times and sang to us Hawaiian songs with his Uke), he knew so much about the island. It was a 6:25A to 5:30P tour but the day went by so fast. Best tour we've had from Sydney to Honolulu for our trip through the Polynesian Islands. Fantastic!!!! Fantastic!!! Fantastic!!!"

"We stayed on Maui, but had to travel to the main island for a whole day just to experience the active volcano. Helicopter tour was the reason we went, well it got CANCELLED!!! Decided to go on the bus tour just because WE WOULD HAVE TO PAY to get the air flight times changed. Tour guide was not very entertaining and repeated everything more than 5 times. Scenery was awesome, but they SKIP THE BEST FEATURE, the lava flowing into the ocean. I recommend a rental and taking your time. If your helicopter is cancelled you can reschedule without any issues. NO REFUND OR DISCOUNT is offered by Discover Hawaii Tours for the inconvenience. Instead they blame you for accepting the tour at the time of booking. We were very disappointed and another couple was pissed and didnt want to go on the bus, but the guide convinced them to. Road to Hana was also booked with them. It was great, our tour guide was JUNIOR and he was amazing, funny, sarcastic and sincere. If you can, REQUEST HIM!! 5 stars for him and only him!!!!"